My Mother-in-Law, who is 90 with poor dexterity and failing sight, has an Alba STB8 digibox. She lives in the TW15 postcode area, near Staines. The box will not show BBC2 on position 2 or BBCNews on 80, although both channels are present in the 800s, on 814 and 817 respectively. Unfortunately she is unable to key in multiple numbers. Is there any way of making the box tune these two channels properly? Is there a fault in the box? I have done a "new installation" and the ReceiverUpgrade is showing 3.4.2. Can you help.please?
Thanks for all the helpful comments following my earlier message on 10 April. We did a complete retune this morning after the final switchover and now all channels are being received with no problem.
Tuesday 10 April 2012 3:30PM
My Mother-in-Law, who is 90 with poor dexterity and failing sight, has an Alba STB8 digibox. She lives in the TW15 postcode area, near Staines. The box will not show BBC2 on position 2 or BBCNews on 80, although both channels are present in the 800s, on 814 and 817 respectively. Unfortunately she is unable to key in multiple numbers. Is there any way of making the box tune these two channels properly? Is there a fault in the box? I have done a "new installation" and the Receiver Upgrade is showing 3.4.2. Can you help.please?