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All posts by Roy

Below are all of Roy's postings, with the most recent are at the bottom of the page.


Hi Chris,

Thanks for your reply. Yes, still have the same issue - but only on this TV....other TV's in the house are OK.

Whilst I have no knowledge or understanding on how this (EPG) works, my theory is that (as the TV is quite old - ie: ~7 years) - perhaps the format of EPG data (or possibly the volume of it) has changed and somehow exceeded the capability of the TV to either decode or store it....but as I say, that's just a "novice theory".

I'll take your advice and call Freeview and see what they have to say.

Thanks again for responding.

Best regards,

Roy

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GB

Hi Chris,

I've spoken to Freeview who subsequently passed me onto Panasonic and I've summarised the situation below, in case anyone else may be suffering anything similar.

Essentially, Panasonic are saying that the sitution is "not fixable". They are saying that it is due to the age of the TV (a 2010 model) - and the technology that they deployed within the TV is "no longer capable of processing or decoding and displaying the EPG data". Thanks. So, I have a perfectly good Panasonic TV, with built-in Freeview and Freesat that is rendered (to a degree) worthless as a result - in other words, I'm out of luck! My choices appear to be: keep the TV and return to using Date/Time information from a "paper" guide to facilitate setting up recordings etc, as per the old days; or junk the TV and buy a replacement....which seems a bit of overkill just to re-instate an EPG !

I think my 30+ years of brand loyalty to Panasonic just ended, because I think it will be more cost effective to buy a cheap set top box, such that I can bin it if/when future EPG issues break the hardware, rather than having to bin a perfectly functional several-hundred-pound TV.

Cheers,

Roy

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GB

Hi Mike/s,

Thank you very much for making the time and effort to consider and explore my issues with your colleagues and for your subsequent advice and responses - all are very much appreciated.

I have followed up on your advice and checked out the firmware level on my Panasonic, and sadly, it is already
on the latest level of firmware available for this TV (even though it is now several years old - as you outlined they clearly don't maintain updates for specific models for too long - not beyond 2012 in my specific case!). Just to be sure, I downloaded the most reccent firmware level available for the TV, loaded it onto USB, and carried out the update process; the TV then identified that it already had the latest level installed so would not proceed further with the upgrade.

Your suggestion about "consider the TV to be a panel" and upgrade the functionality by what you connect to it is very encouraging (for me) as it was a conclusion that I was coming around to - ie: (unless or until there is a
specific reason for me to upgrade the TV itself -ie: size, definition etc) - why don't I just acquire a "cheap sub-?30 import set top box" instead of purchasing a(nother) several-hundred-pound branded TV. That way, when software "breaks it again" (as I'm sure it will) I'm only junking a ?30 device instead of something more expensive.

Your advice regarding consideration to PVR functionality and the Humax brand is also welcome - thank you, as I now have practical options to consider.

Finally, I do find it frustrating that I have various items of Panasonic hardware that are more than 25 years old
that still perform like new - and it's why I've been brand-loyal to them for many years. The difference is (I
believe) that most modern equipment is now increasingly reliant upon software, and the quaility of the software design, code and implementation/maintainability is far inferior to (doesn't match) the quality of the hardware, thus the software breaks before the hardware does.....I saw this scenario (in a different context) many times before retiring from my 40-year IT career - and I do wonder if the likes of Panasonic (and of course others) will turn out to be the architects of their own demise.

Best regards,

Roy

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Thanks for your help and advice also Chris, and I share your view that major brands have become complacent and not really interested in customer service - hence no firmware upgrade to resolve my issue. Of course, people like me are probably not the sort of customers that they want - ie: someone who keeps a TV for 8 years or more - they want customers who change every year or two - despite that approach contributing to the huge "electrical waste mountain". Ironically, although I tend to keep my tech, alongside it, I buy more/different tech; this has been predominantly from Panasonic, so they have benefitted from me being their customer over many years. I say that in the past tense, because that highway has now turned into a cul-de-sac, and my approach going forward will be vastly different - hence I wonder if they (and others) are ultimately architects of their own demise.
Best regards,
Roy
ps: Thanks for the heads-up regarding LG - I know someone who bought a small (~20") LG for a restricted space in a study, and they have been very, very pleased with it.

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GB

Nice one nmugford....nothing wrong with old technology...it's only new stuff that these days rarely lives long enough to become old stuff!

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