All posts by Carol
Below are all of Carol's postings, with the most recent are at the bottom of the page.
C
My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+Sunday 26 May 2024 9:07AM
Sutton Coldfield
Good morning, we have lost all channels on 2 multiplexes-BBCB all HD channels and D3&4
I have followed the instructions to clear channel list and rescan but it has not worked.
I am in B76 1RZ Sutton Coldfield area
Please can you advise
Thank you
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Chris.SE:
Hi Chris, thank you for your prompt reply. I appear to have all channels back apart from my HD channels.
The aerial is outdoor roof mounted and appears to be intact and pointing the same way it has always pointed. I dont really want to climb up on the roof for closer inspection of cables etc. It seems very odd that all of a sudden I am experiencing problems in the last few weeks the same time as engineering works are happening.Things have been working problem free for many years until now.
I will give it a few more days then do the manual retune as per your suggestion. I hope I do not have to pay out for another aerial for crying out loud!
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Chris.SE:
Hi Chris, still no luck with the HD channels....I shall try again in a few days time.
The aerial is a wideband aerial installed in 2005 for the digital switchover. It's looking likely that its a new aerial isn't it? The thing is, I can't see anyone else having these problems in my area.....
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Chris.SE:
Was pleased to see the HD channels had returned to the channel list this morning. However, upon entering the channel, still no picture, error message still saying 'selected programme not tuned'. Performed an auto and manual tune, HD channels disappeared off the list again. Back to square one!
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Chris.SE:
HD channel list reappeared again yesterday late afternoon when I switched on the tv! I went into one of the channels and the picture appeared as well. However, not long afterwards the picture started pixelating and eventually broke up. It was a bit better early evening.
I got the following figures for you on signal quality (SQ) and signal level (SL) on each multiplex:
BBCA SL 97 SQ 81
D3&4 SL 95 SQ 11
BBCB - SL 95 SQ 0 to 2
SDN - SL 95 SQ 12
ARQA SL 95 SQ 39
ARQB - SL 96 SQ 38
This morning, the readings on BBCB were much higher SL 95 SQ 25
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Chris.SE:
Engineer booked for next week! It wasn't easy....
Hopefully, they won't just turn up to fit the filter.....will keep you updated : )
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Chris.SE:
All sorted! It appears the problem was down to a loose connection on the aerial wall socket in the living room where the TV aerial lead plugs in. According to the engineer's readings, the mobile phone signals were minimal and not enough to cause the level of interference I was experiencing.
It appears I may have been operating on lower signal quality all this time completely unaware there was a problem until the engineering works started which meant reduced power and therefore further reduced signal quality resulting in picture loss.
The engineer replaced the TV aerial cable and wall socket and also fitted a blocker in the aerial cable in the loft to prevent any possible mobile phone mast interference in the future.
The readings on all multiplexes on SQ are at 100 and the SL at high 90s.
It's all done now and hopefully this is it for the time being lol!
Before all this, I never heard of Restore TV. Thank you Chris for your help, advice and education : )
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Sunday 12 August 2018 3:30PM
Hi, I am in the Sutton Coldfield area not too far from the transmitter. I have noticed recently, that com 7 drops off, usually in the evenings and then returns the next day. Shall I put this down to the weather or as mentioned in an earlier post, 'too much signal'? Not noticed it before but then to be honest have not been checking. My aerial is roof mounted by the way and therefore not that easy to check cables etc.