All posts by S JONES
Below are all of S JONES's postings, with the most recent are at the bottom of the page.
I've now been 'banned' from the Sony Community website! All I did was put a few posts on about the way that Sony have handled this matter, ie just seem to be ignoring it until Monday when presumably they will be back at work, ready to deal with the backlog of calls! I've never joined a forum before - the shame of being banned on my first day! The sad thing is that maybe there are hundreds of people sweating away at Sony trying to deal with it, but why can't they just tell us what is happening? That's all we want to know. They are supposed to be in the communication business, and it feels like they couldn't care less right now. As every hour goes by, they are losing customers' loyalty. Do something, Sony - speak to us!
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Saturday 20 July 2013 6:26PM
Obviously there is a major problem at Sony - Freeview seems to have gone throughout the country. I'm sure Sony are trying to resolve this, but surely they could put a message on their website. I see they are closed over the weekend, but if nothing else, they could tell us briefly what the problem is. They will have a major PR disaster on their hands. I've never had problems with Sony before, but will certainly be thinking twice about buying from them again - not because of the products, but because of their complete lack of support today. Even the 'contact us' on the website isn't working.