My Sony RDR-HXD870 has frozen and all I get is the word UPDATE on the display. Beyond that, nothing. If I switch the machine off it automatically switches itself back on again and immediately cycles to UPDATE again. I have a DVD in the tray but cannot get it out. When I called a Sony Centre I was told to unplug the machine and immediately after switching on again to press the EJECT button. This did not open the DVD tray. The machine is refusing to do anything but show me the now hated word UPDATE. Frankly I'm angry that SONY have shoved out some sort of update without ensuring that is would not cause widespread chaos.

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Winter Hill (Bolton, England) transmitter
Monday 22 July 2013 10:42AM

Thanks Dave for your suggestion. Alas my machine switches off then on again, going straight to Update. Any other suggestions will be welcome before I go bonkers?

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