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Privacy policy

Read our policy for personal information and about computer cookies when you use

Read our policy for personal information and about computer coo
published on UK Free TV

UK Free TV is owned by Twelve Winds Consulting Ltd. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

What data do we collect?

UK Free TV collects personal information about yourself (your postcode and email address) to make possible the services on our website. Such services include message boards and Freeview prediction.

How do we collect your data?

You directly provide UK Free TV with most of the data we collect. We collect data and process data when you: Use or view our website via your browser's cookies.

How will we use your data? will never contact you for promotional purposes or notifying you of site improvements unless you specifically ask the email notification system to do so. You can cancel your subscription to notifications at any time. We only use your email address for the notifications, and hold no other personal information to provide this service.

How do we store your data?

UK Free TV securely stores your data at AWS London. UK Free TV will keep your message board data indefinitely.


UK Free TV will never send you information about products and services of ours that we think you might like, as well as those of our partner companies.

What are your data protection rights?

UK Free TV would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
  • The right to access - You have the right to request UK Free TV for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification - You have the right to request that UK Free TV correct any information you believe is inaccurate. You also have the right to request UK Free TV to complete the information you believe is incomplete.
  • The right to erasure - You have the right to request that UK Free TV erase your personal data, under certain conditions.
  • The right to restrict processing - You have the right to request that UK Free TV restrict the processing of your personal data, under certain conditions.
  • The right to object to processing - You have the right to object to UK Free TV 's processing of your personal data, under certain conditions.
  • The right to data portability - You have the right to request that UK Free TV transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit How do we use cookies? UK Free TV uses cookies in a range of ways to improve your experience on our website, including:
  • Providing location-specific reception predictions
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:
  • Functionality - UK Free TV uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising - UK Free TV uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. UK Free TV sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The UK Free TV website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

UK Free TV keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 23 November 2021.

How to contact us

If you have any questions about UK Free TV 's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that UK Free TV has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Original version 10th September 2006 at 20:09

Help with Freeview, aerials?
How do I get a test card with Freeview1
I would like to know if it is possible to receive UK terrestrial Freeview servic2
I have been told I would receive too much singal from my Freeview tansmitter as 3
Can my Freeview box receive more than one BBC and ITV region?4
Is it true that my 87 year old mother is entitled to a FREE upgrade when the ana5
In this section
UK Free TV fix 3: fix everything else... 1
UK Free TV fix 2: update IP address tables 2
UK Free TV fix 1: postcodes up to date3
UK Free TV twitter cross-posting to stop on 9 February 20234
Podcast transcriptions, better Read Me, toxic Perspective and Twitter fixes5
UK Free TV Money Saver6

Sunday, 10 June 2018
Mr bale
12:19 PM

Before 6th June I could get channel 87 but now I cannot,I have retuned my set up but it has now gone can you tell me why,my post code is nr8 area

link to this comment
Mr bale's 2 posts GB flag

2:48 PM

Mr bale:

The partial post code given is insufficient to show anything about your reception conditions. Please give a full post code then we can see which of over 1100 transmitters your are using and what the expected reception is like. You could also enter the full post code into the Digital UK Coverage Checker at Digital UK - Coverage checker It may be that the recent changes have moved some channels to frequencies that your current aerial is unable to receive. A number of the changes require people to now use a wideband aerial. If that is the case for you, then ring 0808 100 0288, the Freeview Advice line number.

link to this comment
MikeP's 3,056 posts GB flag
Friday, 2 November 2018
Bridget goodswin
9:39 AM

Do sky still provide free sky boxes to pensioners now if their existing one no longer works?

link to this comment
Bridget goodswin's 1 post US flag

10:32 AM

Bridget goodswin: I believe the free Sky box scheme closed some years ago.

link to this comment
StevensOnln1's 3,637 posts US flag
Monday, 26 November 2018
4:31 PM

I have frequent quality drop on BBC channels. Others are all fine.

link to this comment
MrE's 1 post GB flag

7:32 PM

MrE: Have you checked for any loose or damaged cables or connections behind your TV? Please provide a full postcode so that we can see which transmitter you're using, where you are in relation to it and your predicted coverage etc.

link to this comment
StevensOnln1's 3,637 posts GB flag
Tuesday, 22 October 2019
9:38 PM

Every time I have to retune, I lose more and more channels. Now have no ITV channels, Ch 4, More 4, Ch 5 etc.

I think this is an appalling system. I won't use the word 'service' because it isn't one!

link to this comment
Glyn's 1 post GB flag
Glyn's: mapG's Freeview map terrainG's terrain plot wavesG's frequency data G's Freeview Detailed Coverage

10:12 PM

Glyn: We need a full postcode so that we can see which transmitter you should be receiving. It's quite likely that you have a fault somewhere, have you checked for any loose or damaged cables or connections behind your TV?

link to this comment
StevensOnln1's 3,637 posts GB flag
Wednesday, 23 October 2019

12:59 AM


Or you may need an aerial change because yours may be an old group aerial that won't receive all the multiplexes since they went to the new UHF channels, but as has been said we need a full postcode to confirm that.
If that's the case, then providing you don't have Satellite or Cable TV you can get free help by contacting the Freeview Advice line on 0808-100-0288 where they should be offering to send an engineer to replace your aerial with a Group T / Wideband or Group K (depending on your transmitter) which is what you'll need to have satisfactory reception of all multiplexes.

link to this comment
Chris.SE's 4,180 posts GB flag

9:00 PM


Freeview transmitters serve thousand or even millions of viewers. If there was a fault giving rise to problems as you report then thousands or millions would have been complaining. Hence it very strongly suggests you may well have a fault condition within your system. So please help my fellow contributors and I to assist you by giving us a full post code and a house number/name. Then we can look up the expected reception conditions at you specific location. Then, and only then, we may be able to suggest suitable solutions.

link to this comment
MikeP's 3,056 posts GB flag
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