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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

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Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

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In this section

Thursday, 10 November 2011
12:05 PM

Thanks Mike, the website re communal responsibilities was helpful.

My concern at the minute is to find out what exactly the problem is. JB38 mentioned two possibilities: re-tuning to another transmitter or checking power to the distribution amp. JB38, thank you for getting back to me, I replied above, answering your queries with a couple more - my postcode G3 and it is a communal aerial system. How do I check the distribution amp and how do I find other transmitters when Blackhill was the only one to show when I was able to tune channels? Thanks again to both of you for your help.

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lm's 5 posts GB flag

6:04 PM

lm: Regarding the communal aerial, and which I know is quite common on tenement blocks around Glasgow as I have a friend that lives in similar circumstances just off the Victoria Road, but I have to agree with what Mike D said insomuch that rectifying the situation should really be the responsibility of the person(s) that had the communal aerial fitted in the first place, usually the building Factor.

That said though, it really hinges on what was stated on the original agreement, and should you have access to that I would have a good study at the document to see if anything is mentioned regarding the communal aerial system, if though you don't have the agreement then you should try and have a word with a neighbour in case they should have a copy. Of course if they do and the wording is stated in your favour, I fully appreciate the great difficulty in getting anything done when a request is made to a building factor, if my friends experience in the past is anything to go by.

Regarding your location, my reason for requesting this was to give me an idea of the type of signal you were liable to have been receiving before it ceased, with your G3 area being quite variable depending on whether you are located at the higher up area of Charing Cross or the much lower down level of Argyle Street / Finnieston etc, the former in many parts using Darvel whereas Argyle Street is mostly Blackhill.

Regarding the distribution amp, in these type of situations its usually sited in the loft and fed from the same mains supply that's used for the landings lighting, its unfortunate though that you are unable to make a check with your neighbours as this would have helped no end, but when I mentioned checking, I was thinking that if any workman had been in the loft for any reason he might have accidentally switched off the supply to the distribution amp at the same time as the light. (If of course its arranged that way!)

If you are on the upper floor is it possible to access the loft? because as well as checking what I mentioned regarding the distribution amp you could possibly have given a loft aerial a try out, although I have to be honest any say that if you are located in the lower Argyle Street areas then success is very doubtful.

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jb38's 7,179 posts GB flag
8:10 PM

I have lost my TV pictures on freeview. I re-scanned and this has not made a difference, as when I scanned all the channels appear as they are found but when scan has finished they do not appear on the EPG but all the radio channels do and they play ok.
Any advice would be appreciated please.

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Jane's 3 posts GB flag
Friday, 11 November 2011
John Fogarty
8:27 AM

Pips for time checks are several seconds

apart on VHF and DAB. I understand the reasons but wonder which is correct?

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John Fogarty's 1 post GB flag

8:55 AM

John Fogarty: Some UK broadcasters add a pre-delay to their VHF output, so that they can align the various packetized digital systems.

However, the BBC do not do this, so the FM/AM signals are "in sync" and the DAB is not.

From memory, the BBC do not do this because the delay is not wholly caused by the digital transmission, but is partly down to the speed of decoding on the receiver and the amount of "buffering" that it uses.

If you have several different types of DAB receiver they will often be slightly out of sync.

Also the BBC provide digital radio via satellite, which has a (slight) delay due to the 78,000 km round trip; Freeview which has a slight encoding delay; WMA online stream which due to buffering is usually behind DAB, AAC (for Flash) which is usually in front of DAB.

Of course, if you want an accurate time signal, the best you can use is GPS as this takes into account Einstein's time dilation effect.

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Briantist's 38,915 posts GB flag

9:19 AM

TIME SIGNAL: Or use a "radio controlled" digital clock, which synchronises with the
very accurate time signal from Rugby or

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michael's 872 posts GB flag
9:25 AM

I tried unplugging aerial and clearing all channels then re-scanned but no joy. It scans and shows all tv and radio channels as being picked up, but when complete the EPG only shows the radio channels. Any further help would be appreciated.

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Jane's 3 posts GB flag

9:29 AM

Jane: Some boxes have a RADIO/TV button on the remote and you need to press this to switch between the different "sides" of the EPG.

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Briantist's 38,915 posts GB flag
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