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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!



Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
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Comments
Saturday, 1 December 2012
J
jb38
sentiment_very_satisfiedPlatinum

6:10 PM

Charan: Have you double checked that the coax that feeds the upstairs TV's has been connected into the Sky boxes RF2 and not RF1, as the magic eye will only work when on RF2.

If though it is in RF2 then carry out a check on the Sky box to make sure that the socket is still powered, press "services - 4" then "0 - 1 - select" and select RF outlets.

Of course you might find it easier to try plugging the magic eye directly into into the boxes RF2 and checking if it lights, if not then use the above procedure to switch it back on again.

By the way you don't require to connect anything into the magic eyes outlet for this test.

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jb38's 7,179 posts GB flag
D
dennis
6:10 PM

I read in 2 publications that BBC Iplayer is
now available on Freesat,but I cannot see it
on their epg,and I cannot figure out how it
could work without a link from me to them.

link to this comment
dennis's 18 posts GB flag
Briantist
sentiment_very_satisfiedOwner

7:40 PM

dennis: Look on channel 900. The service has been there for several years... but you need the right sort of box.

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Briantist's 38,910 posts GB flag
H
Helena
8:46 PM

We have just purchased a Panasonic Viera TV and have connected it to our old humax pvr. Coax cable from roof aerial is connected to splitter, splitter is plugged into humax. Separate coax cable from splitter to tv. All working ok. BUT: the signal often drops when we watch tv only (inc BBC and BBC HD channels) but if we switch on the humax and watch through that, we have no problems. Help!

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Helena's 1 post GB flag
C
Charan
10:53 PM

Jb38 thanks for your advice, I only have one tv connected using scart lead, also tried the Rf out let as you mentioned by selecting 4,0,1 and reset, the problem remains. Picture comes on and after few minutes goes off and no signal quality.

link to this comment
Charan's 1 post DE flag
Sunday, 2 December 2012
J
jb38
sentiment_very_satisfiedPlatinum

8:00 AM

Charan: I think that you must have been a bit mystified by my reply regarding your problem, and which I apologise for as the content was accidentally posted under your heading by mistake.

Anyway, as far as the problem with your box is concerned, if there is genuinely a time factor involved such as you have described then that suggests that the internal power unit has developed a thermally related fault whereby a component (usually voltage regulator) is cutting out when it heats up.

This is being said on the assumption that you are referring to a Sky box? as you haven't actually mentioned what it is, but what you have reported is a common problem with Sky boxes and that is why this has been mentioned.

The only thing that I would add though is, that if indeed you are referring to a Sky box then this type of problem can sometimes be experienced if the box is enclosed in a cabinet that doesn't have sufficient ventilation, or alternatively if the box is sited near to a radiator and / or newspapers or similar has been left on top of the box blocking the ventilation slots, as the component referred to does have an overheat safety cut off point, the only problem there being that sometimes it does not automatically come back on again, which of course it should do!

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jb38's 7,179 posts GB flag
C
Charan
8:39 AM

J38 Thank you for your reply, yes it is a sky box. I tried also with taking the box out off the cabinet but the problem persists.
The problem started with dish being blocked for few weeks while scaffholding was up out side the house, after the scaffholding came down the signal strength was there but no singal quality. I reset the dish and got the picture up but only to go off agiain and again.

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Charan's 4 posts DE flag
J
jb38
sentiment_very_satisfiedPlatinum

10:49 AM

Charan: Thanks for the update, although the content of has now added another possibility into the equation, because the strength and quality levels should "both" be in excess of 50% as the absolute minimum (60% being safer), and if the strength is permanently indicated at less than this (or even fluctuates around 50%) then the quality can suddenly vanish along with the picture.

Should this be applying then there is a chance of rectifying the problem by giving the dish a slight nudge on either its right or left hand edge, as in most cases if a dish is knocked against it upsets its alignment in the horizontal plane rather than vertical.

Should the TV be able to be seen from wherever the dish is mounted, then if the signal check screen is left running on the TV / box and the dish is pressed slightly on the left or right whilst observing the screen then its almost guaranteed that the quality will be seen to jump up when the correct side is found, if this happens then the clamp bolt should be loosened and the dish nudged slightly as described.

I realise that the above mentioned procedure may not be possible at your place of residence, but thought it worth mentioning just in case it was.

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jb38's 7,179 posts GB flag
C
Charan
1:28 PM

jb38,thanks for your support.
I nudge the dish as you suggested, Signal strength hover around 70% and no sign of any quality display. Could it be defective scart lead or shoud I invest in a new box?.

link to this comment
Charan's 4 posts DE flag
J
jb38
sentiment_very_satisfiedPlatinum

4:58 PM

Charan: Well you are certainly running out of options! although its a pity that you cant try your box out on someone else's dish as that would confirm one way or the other if the fault is with the box or the satellite dish, although if you see a signal level of around 70% then that is very much inclined to indicate that the problem is with the box. That said, although I do realise that in an earlier posting you already mentioned having reset the dish (LNB) but was it using the under mentioned procedure? although if it was then there really isn't any point in repeating the exercise as the result is liable to be the same, plus it cant be forgotten that the time factor aspect you refer to "is" a symptom of a defective power supply. By the way replacing the scart connector would not have any effect on a "no signal" plus zero quality type of problem. LNB checking procedure: 1:- Press Sky followed by: "Services - 4" (opens with picture settings highlighted) 2:- Then press: "0 - 1 - select" (opens with LNB set up highlighted) press on this. 3:- A list of the various settings will appear, and although they may match up with what's indicated below still press on the red "reset all settings" button (at bottom left hand side under the menu list) 4:- Use the up/down arrows to highlight "Save New Settings" and press select. 5:- Press select to confirm that the settings have been reset. The correct settings for the LNB are / Low frequency - 9.75 High Frequency - 10.60 The LNB power supply should always be set to on. The 22KHz Command should always be set to on.

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jb38's 7,179 posts GB flag
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