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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!



Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
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Comments
Friday, 28 December 2012
T
Tom Pearson
11:49 AM

I presently use my sons Sky box to view Eurosports. As he is leaving home could you indicate if I will be able to recieve Eurosports on a TalkTalk TV box now or in the future?

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Tom Pearson's 1 post GB
Mark Agius
sentiment_satisfiedGold

7:16 PM

Re: Hasan Loonat
You need two digital receiver to watch and / or record two different channels. Is it a Sky + box?
Most old analogue TV's and Video recorders had a built in analogue tuner, but if your current TV and recorder is plugged into the same digital box
and it only has one digital tuner then you can only view or record a single channel.
Try turning off your Sky box off at the mains for a few seconds, also check the cables are plugged in and no short circuits in the satellite cable.

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Mark Agius's 368 posts GB
Saturday, 29 December 2012
M
margaret walton
8:17 AM

can you please help every time i record when i come to whatch what i have taped it says part recorded for tecnical problems and that is every thing i rcord

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margaret walton's 2 posts GB
J
John
5:50 PM
Gateshead

Any recommendations on an aerial for the NE8 3JF area? My freeview box cannot find a single channel. 0 channels, 0 radio services, nothing. Any ideas or advice is greatly appreciated!

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John's 4 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

8:30 PM

John: Its really a case of what type of aerial are you are presently using to test the box out with? as the Felling PSB only relay is located at only 1 mile away (@ 140 degrees) and with the Fenham full service transmitter being only 3 miles away (@ 292 degrees) and so you should be receiving something.

Any aerial used requires to be mounted vertically (elements facing up and down) and with nothing sophisticated being necessary, something like a small log type being perfect.

Maybe along with the answer to the aerial being used query you could mention what type (model number) of box you are using.

Also, would the aerial be outdoors or in the loft?

Link to the aerial type mentioned.

Online TV FM DAB Aerial sales






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jb38's 7,179 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

8:38 PM

margaret walton: More info on what you using to record on is required, the model number of the recorder in question being suffice to enable checking to be made, the other thing thats required is your location, this in the form of a post code or one from nearby such as a shop or post office, as only then can your reception possibilities be assessed.

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jb38's 7,179 posts GB
Sunday, 30 December 2012
J
John
1:08 AM
Gateshead

jb38 - it's a small log aerial I'm using (20 element) mounted in the loft. The freeview box is an old Sagem one (IDT58G I think) which I've had for a good few year but I have also tried tuning in a Logik TV I have with freeview built in and still no luck, absolutely no signal at all. I've even tried using an app I downloaded to my phone which helps align the aerial to the necessary transmitters, still no luck. Would the aerial need to be a bigger log aerial because the one I currently have is small in comparison to some of the larger ones you can get (its designed to take to caravan sites I believe)?

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John's 4 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

8:37 AM

John: I very much doubt if it would, as I don't feel that its so much the aerial at fault but more where its positioned, as on having a study at your area I feel that your problem might be related to the roof insulation used on these modern build properties, because in recent times many have insulation of a type containing metallic elements which has a blocking effect on RF signals, this also applying in some cases to wall insulation, and so it would be interesting to know if anything was picked up if the aerial was tested out in an upstairs room near to a window, transmitter direction permitting, the window being specified for the aforementioned insulation reasons.

Although very few aerials are actually seen in your area (Google not being bang up to date) the one I did notice in the Close was directed towards the Fenham full service transmitter, but even with the aerial in its present position just to get an idea if anything is there signal wise you should try a "manual tune" on Fenhams BBC Ch27, (ITV Ch24) the reason for manual tune being stated is because that on most equipment as soon as the channel number is entered into the box but "before" search or scan is pressed (which would kill it) the signal strength will be indicated, this being a handy facility for trimming an indoor aerial.

You could also try the same test on Fellings BBC Ch40, ITV being Ch46 giving an update on your findings.

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jb38's 7,179 posts GB
J
John
2:58 PM
Gateshead

Still no luck unfortunately, will just admit defeat on this one. I mounted the aerial outside, still no luck. Signal on manual tune for Channel 27 and 24 pointing to Fenham was 1% for both strength and quality, and never fluctuates beyond that even when adjusting the aerial. Same when I tried to tune it into the Felling transmitter. I noticed aerials on my street point upwards toward the sky so I tried that, with no luck. My house is surrounded by a lot of tall buildings so I can only assume these are blocking my line of sight.

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John's 4 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

7:15 PM

John: If you tried a test with the aerial outside and that was the result, then its either a case of you residing in a complete dead spot for reception or that a short circuit exists on the cable from the aerial, and so I would like you to double check each end of the cable to make sure that every single strand of the braiding has been pulled back over the coax outer cover when the plug was being fitted, this also applying to when the connection was being made on the aerial, as with some types of cable its very easy for a single strand of the braiding to be accidentally caught around the middle core, as although you might well be surrounded by tall buildings a reading some sort should have been obtained even from signal bounce from the side of a building, as that type of test you carried out uses the TV's tuner as a sensitive signal sniffer.

One thing though that I can assure of is, that a larger aerial would not make any difference whatsoever in your type of situation, although if any aerial did then it would automatically indicate that the one it replaced had an electrical defect, which in the general run of things comes into the category of "once in a blue moon" type of situation.

If after double checking the the connections and a further test is made but again with negative results, then you should really make enquiries in your immediate locality to find out what the situation is with others, and I would be interested in what you find out.

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jb38's 7,179 posts GB
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