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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!

Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section

Sunday, 21 April 2013
anne cosgrove
2:14 PM

my sky downstairs has interference wher the picture keeps freezing on me and then i lose picture. i unplugged everything and now when i am on the tv guide it says mini tv unavailable no satellite signal. my sky upstairs i have no problem with so why is it just happening with the downstairs one. thanks

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anne cosgrove's 1 post GB flag

4:26 PM

anne cosgrove: If both Sky boxes are being fed from the same dish albeit with each box having its own feed directly from the dish, then your problem has to be caused by either (1) a fault on connection between the dish and the box, this including the possibility of water having entered the "F" connector on the dishes LNB, or (2) the port used on the dish being defective, (3) the box itself having developed a fault, so try swapping the two over.

All said on the assumption that you are using two boxes? and not just one box feeding the modulators signal via RF1 or 2 to another TV.

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jb38's 7,179 posts GB flag

5:22 PM

Phil C Chester: If the filter referred to was genuinely installed to stop interference from a local radio ham then that should not (in theory anyway) have any relevance to your problem, as the frequencies involved are vastly different.

The only thing I do find odd about what you have reported being you having said that your neighbours do not experience any problems, as numerous people have complained about reception difficulties with Ch50 immediately after the retune, this raising the question about your own installation with regards to whether or not you can receive programme number (11) Pick TV or (82) Sky News? as these channels are transmitted on mux Ch49, because if you cannot receive them either then it points to an aerial problem, further advice on this dependant on reply.

It would also have been of assistance as far as being able to assess the signal levels expected at your location is concerned if you had provided a post code, or at least one from somewhere nearby such as a shop / post office.
(Ch49 be) 

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jb38's 7,179 posts GB flag
5:30 PM

I moved into a house with a sky dish can I use it and how

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claudia's 1 post GB flag
Phil C Chester
6:53 PM


Thank you for your interest. 11 & 82 both receivable at a strength and quality of about 50/60%. Unfortunately I don't know what they were prior to retuning. The postcode is CH3 5PP .

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Phil C Chester's 8 posts GB flag
Phil's: mapP's Freeview map terrainP's terrain plot wavesP's frequency data P's Freeview Detailed Coverage
Donatella Sechini
7:31 PM

i would like to see some Italian channel on my TV.
I already have a dish with SKY, but is it correct i can see Freeview Italian channels without paying simply by buying a new Sat dish? If so what is the cost of a new dish and installation? Thank you all Donatella

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Donatella Sechini's 1 post GB flag
7:33 PM
St. Helens

I'm fuming. After returning from holiday I found the BBC channels missing from my 2 tv's (admittedly ancient but working perfectly). After jiggling around with the freeview boxes for hours (usually this solved any problems, I gave up, bit the bullet and went to purchase 2 new tv's.

Three days later I saw on the news that 3 million people had lost these channels and it was simply a case of re-tuning the tv. Why oh why wasn't this made clear BEFORE the event which would have saved me £250?

I'm sure it would have saved a lot of people from needless frustration and stress! Not a lot to ask.

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Jayne's 1 post GB flag
Jayne's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage

7:44 PM

Jayne: There were messages on the screen from a week before the 10th of April retune event.

Obviously if you missed them, the sensible thing to do would be to speak to others to see if they were missing channels, or use the internet to find out if there was a problem in the NW area.

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Michael's 358 posts GB flag
Monday, 22 April 2013
Steve P

11:23 AM

Jayne you should have realised that if NEITHER TV worked the problem was almost certainly not the TVs.

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Steve P's 1,173 posts GB flag
Steve's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
Dave Lindsay

11:47 AM

Jayne: You obviously believe in coincidence.

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Dave Lindsay's 5,724 posts GB flag
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