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Brian Butterworth published on UK Free TV For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.
Sadly, I am unable to offer this personal service at the moment.
Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.
I look forward to your questions!
Help with TV/radio stations?
In this section
Saturday, 20 July 2013
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Ben11:36 AM
Same problem near Cambridge with Sony device.
The fix to retune with country set to France works for me too.
I just rang at800 and there is no 4G testing/installation in my area so Michael is spot on!
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Ian11:43 AM
Michael: Same here in Preston. My sony box stopped recording on 19/7 and has been stuck on update. I can't get any picture.
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Michael11:44 AM
Victoria: That is true sorry, misread your post, wanted to make sure people got the 4G idea out of their heads as I'd seen it posted a couple of times re: the Sony problem!
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Emma11:45 AM
I'm having the same problem (Bristol, Kingsweston transmitter, RDR-HXD870) . Spent most of morning trying to sort out and was on the verge of going out and buying a new one but thought I would check out if there were any transmitter problems on this site. Glad I did.
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Emma11:59 AM
Just retuned to French as suggested. I now have channels and the box reverts to 'guide+' not EPG but will settle for that for the time until problem resolves.
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Ian12:29 PM
Just tried the temp fix by retuning to "France" and it works! At least I can now record on manual. Someone should get onto the media about this and shame Sony into action!
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MikeB12:45 PM
Peterborough
Emma:
Well, I was right, I wasn't the only one with a Sony PVR problem :)!
Ok, surmising what happened from everyone feedback - its not 4G (Sony Woking should be ashamed of themselves..), and its not caused by strange weather, signal strength, etc.
It seemed to have started around 8.30pm, and is almost certainly a software update glitch (mine normally updates around 3am/pm, but still..), probably to do with the tuner/Epg software (but not seemingly the same as the Australian glitch, which seems to have been a particular channels problem). Updates (if mine is any guide) seem to be stuck, but without the the ability to update, use any patches,etc.
Sony's website says nothing at the moment, and neither does their twitter/facebook pages (although they are telling we are going to have nice weather!).
Here's what I'd suggest:
1) Dont switch off the machine. Even if it just 'updating', at least it is able to get an update in theory. You can still use it for watching stuff you have recorded, and for viewing DVD's.
2) Retuning/resetting will have no effect, but you will lose your existing timer settings (probably worth writing them down anyway), and possibly your existing (working) transmitter settings.
3) If your near to a Sony shop, go in and make a fuss. Yes, they can do nothing, but you can tell them its not 4G, and make your feelings known. They work for Sony, and its Sony's fault. They should own the problem. If you are going to another retailer, its not their fault, its Sony (I'm working tomorrow, and I suspect we might have had a question or two...)
4)Email Sony by all means, include your name, address, model number (serial number if you've got it). I'll be ringing them Monday as well.
5) There apparently is a kind of fix, by changing the country setting to France. However, this will still only allow you to watch a channel, and record it manually. If you have to record, then OK, but if not, you havn't gained much, and of course you've got to change it back.
6) If the glitch has messed up the tuner/epg software, its likely that any patch wont work, becuase the machine cannot recieve it! In that case, Sony will hopefully put the patch on their website, which you can then download to a USB stick, and then put it in the USB port hidden under the front flap (if you've got one). It might be worth contacting Sony even if you can do that, and certainly on behalf of someone who can't - since Sony will hopefully make sure that its corrected one way or another.
Its not unusual for TV's, recorders, etc to have problems with software upgrades, and most of the time, its over very quickly. The possible problem this time is that since its a 'dumb' device ( not online), the means by which it would be resolved is the thing that does not work!
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MikeB's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
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Victoria12:52 PM
Truro
If my Sony says it is updating (although isn't doing anything) can I unplug it and then try the France option?
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Victoria's: mapV's Freeview map terrainV's terrain plot wavesV's frequency data V's Freeview Detailed Coverage
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Victoria12:54 PM
Truro
Mike B: I can't use mine at all with the "Update" message. I can't switch it on or do anything.
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Victoria's: mapV's Freeview map terrainV's terrain plot wavesV's frequency data V's Freeview Detailed Coverage
I have a RDR-HXD870 and the tuner went off last night at about 21:15 whilst recording Salt on Film4 (Grr). It then continued to record until I stopped it some time after midnight. This morning I found it sat with "Update" on the display and the fan running.
The tuner does work as a full reset (hold Stop and press the Power/Standby button) wiped it all then Easy Setup finds the channels. On completion of Easy Setup there is brief audio from, presumably, BBC One.
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