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Broadcaster complaints details

The websites, phone numbers, email and addresses for the free-to-air broadcasters in the UK

published on UK Free TV

BBC - primary reporting point

The BBC link below is the primary way to report TV reception problems, as the BBC have taken over the investigation of TV and radio interference from Ofcom.

"It's not always easy for us to provide specific answers to problems with receiving BBC TV and radio, so we've developed the webform below to help with this. When you answer the questions, you'll be presented with guidance on the possible causes of the problem you're experiencing and advice on what you could do. If the guidance and advice don't help, you'll be given the option to proceed through the webform to send us an email. "

Online: Click here to report problems to the BBC.
Phone: 03700 100 222
Address: BBC Complaints, PO Box 1922, Glasgow G2 3WT

Ofcom - pirate radio

"Please tell us what happened. It is important you give us as much information as possible as insufficient information may lead to your report being disregarded."

Online: Ofcom - Pirate Radio Interference Report Form - Listeners
Phone: 020 7981 3040 or 0300 123 3333
Address: Ofcom, Riverside House, 2a Southwark Bridge Road, London SE1 9HA

You can access details of all commercial radio broadcasters here: Ofcom - Community Radio Stations.

DigitalUK

"Still can't find what you're looking for?"

Online: Click here to report problems to the Digital UK.
Phone: 08456 50 50 50

Freeview

If you want to comment on the Freeview service or have not found the information you are looking for then contact us using the form below. Please include your postcode and house number/name in the form.

Online: Click here to report problems to Freeview.
Phone: 08701 111 270

ITV

"If you have any queries or comments about any ITV programmes or services, please send an email to ITV Viewer Services at viewerservices@itv.com."

Online: Click here to report problems to ITV.
Phone: 08448814150
Address: ITV Viewer Services, Gas Street, Birmingham B1 2JT
Email: viewerservices@itv.com.

Channel 4

"Your comments are important to us, so if you want to let us know how you feel about our programmes, have an enquiry or you want to let us know about a problem with your reception, firstly have a look at out FAQ section, you may find the answer to your query there"

Online: Click here to report problems to Channel 4
Phone: 0845 076 0191 (lo-call number)
Address: Channel 4 Enquiries, PO Box 1058, Belfast BT1 9DU

FIVE

"Please note that should you have an urgent enquiry, you may get a quicker response if you contact us by telephone on one of the numbers listed above."

Online: Click here to report problems to FIVE.
Address: Customer Services, 22 Long Acre, London WC2E 9LY
Phone: 08457 050505 or 020 7421 7270
Email: customerservices@five.tv.

BSkyB

Please see List of all Sky contact details.

Top Up TV

"For help and advice, you're in the right place"

Online: Click here to report a problem to Top Up TV.
Phone: 08444 15159
Email: enquiries@topuptv.com

Virgin Media

"Need us to fix something fast?"

Online: Click here for Virgin Media help.
Phone: 0845 454 1111
Email: Email Virgin Media Faults

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Comments
Monday, 10 August 2020
C
Chris.SE
sentiment_satisfiedGold

2:33 AM

Dr Alan Green:

If you are referring to a post you made on this public website on Friday, 30 March 2018, you put the information in the post and made it yourself, no-one else disclosed it but you!
If you want the post removed, you will need to contact the website owners, making another post here will have no effect. This is an independent technical helpsite for people that want help with reception or other tv/radio technical issues, and most contributors that respond have nothing to do with this site.
This page is about how to contact various broadcasters or others in the industry to make a complaint, not this website.

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