Menu buttonMENU    UK Free TV logo Freeview
securesearchsettings

 

 

Click to see updates
To join, leave or change ukfree.tv updates by email, enter your email address here:
 

Broadcaster complaints details

The websites, phone numbers, email and addresses for the free-to-air broadcasters in the UK

published on UK Free TV

BBC - primary reporting point

The BBC link below is the primary way to report TV reception problems, as the BBC have taken over the investigation of TV and radio interference from Ofcom.

"It's not always easy for us to provide specific answers to problems with receiving BBC TV and radio, so we've developed the webform below to help with this. When you answer the questions, you'll be presented with guidance on the possible causes of the problem you're experiencing and advice on what you could do. If the guidance and advice don't help, you'll be given the option to proceed through the webform to send us an email. "

Online: Click here to report problems to the BBC.
Phone: 03700 100 222
Address: BBC Complaints, PO Box 1922, Glasgow G2 3WT

Ofcom - pirate radio

"Please tell us what happened. It is important you give us as much information as possible as insufficient information may lead to your report being disregarded."

Online: Ofcom - Pirate Radio Interference Report Form - Listeners
Phone: 020 7981 3040 or 0300 123 3333
Address: Ofcom, Riverside House, 2a Southwark Bridge Road, London SE1 9HA

You can access details of all commercial radio broadcasters here: Ofcom - Community Radio Stations.

DigitalUK

"Still can't find what you're looking for?"

Online: Click here to report problems to the Digital UK.
Phone: 08456 50 50 50

Freeview

If you want to comment on the Freeview service or have not found the information you are looking for then contact us using the form below. Please include your postcode and house number/name in the form.

Online: Click here to report problems to Freeview.
Phone: 08701 111 270

ITV

"If you have any queries or comments about any ITV programmes or services, please send an email to ITV Viewer Services at viewerservices@itv.com."

Online: Click here to report problems to ITV.
Phone: 08448814150
Address: ITV Viewer Services, Gas Street, Birmingham B1 2JT
Email: viewerservices@itv.com.

Channel 4

"Your comments are important to us, so if you want to let us know how you feel about our programmes, have an enquiry or you want to let us know about a problem with your reception, firstly have a look at out FAQ section, you may find the answer to your query there"

Online: Click here to report problems to Channel 4
Phone: 0845 076 0191 (lo-call number)
Address: Channel 4 Enquiries, PO Box 1058, Belfast BT1 9DU

FIVE

"Please note that should you have an urgent enquiry, you may get a quicker response if you contact us by telephone on one of the numbers listed above."

Online: Click here to report problems to FIVE.
Address: Customer Services, 22 Long Acre, London WC2E 9LY
Phone: 08457 050505 or 020 7421 7270
Email: customerservices@five.tv.

BSkyB

Please see List of all Sky contact details.

Top Up TV

"For help and advice, you're in the right place"

Online: Click here to report a problem to Top Up TV.
Phone: 08444 15159
Email: enquiries@topuptv.com

Virgin Media

"Need us to fix something fast?"

Online: Click here for Virgin Media help.
Phone: 0845 454 1111
Email: Email Virgin Media Faults

Help with Freeview, aerials?
My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o1
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca2
I have now lost all signal can you tell me what the problem might be?3
Is it possible to receive freeview cahnnels via a broadband internet connectio4
My high gain aerial can't get all the Freeview channels I expected5
In this section
Should the UK close down the TV networks to allow for more mobile broadband? 1
UK Digital switchover ends - Northern Ireland completes on 24th October 20122
The last day of analogue television in the UK - goodbye PAL3
2 days left of analogue television - goodbye teletext4
3 days of analogue to go - goodbye to NICAM 7285
Changes to Saorview frequencies and power levels, 24th October 20126

Comments
Monday, 25 April 2011
P
Peter
9:11 PM

I am completely disgusted in the fact that it is almost impossible to get a good digital tv reception. Why haven t the powers that be ensured that the reception quality be high enough to allow people to get the services that have been advertised. It is only half a service and if you went to a restaurant and ordered a starter and a main course and only got the main people would soon complain. Has anyone got an e-mail address where you can write an offical complaint.

link to this
Peter's 1 post GB
Briantist
9:11 PM

Peter: What's your postcode?

link to this
Briantist's 38,745 posts Owner Owner GB
Tuesday, 20 December 2011
A
Alistair
5:44 PM

Thanks for this, Briantist - I went all round the houses tyring to find a relevant link!
Alistair

link to this
Alistair's 3 posts GB
Wednesday, 21 December 2011
Briantist
8:03 AM

Alistair: Always happy to help.

link to this
Briantist's 38,745 posts Owner Owner GB
Saturday, 12 May 2012
H
H Davies
5:44 PM

My BBC reception through my HD box for Freeview has deteriorated to the unwatchable overthe past few weeks. Only my BBC reception WHY?????

link to this
H Davies's 1 post GB
Friday, 18 May 2012
Friday, 22 February 2013
A
ANDREA
2:56 PM

Why do we still have to pay the TV licence when at least one day a week i cannot recieve TV channels through a TV without the use of a sky dish , the licence is expensive enough without the added cost of a dish, or if i only watch catch up TV , i dont need a licence do i

link to this
ANDREA's 1 post GB
Dave Lindsay
3:02 PM

ANDREA: For a start off, there's a button on the left of your keyboard called "Caps Lock". Please press it as typing in capitals is considered rude.

In answer to your question, by law anyone who receives a TV signal must have a TV Licence. A TV Licence does not guarantee availability of any TV signal, nor does it provide technical support in cases of difficulty.

link to this
Dave Lindsay's 5,724 posts Platinum Platinum GB

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.