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Apologies for UK Free down this morning

UK Free TV was off the air today for a few hours due to a hardware failure.

UK Free TV was off the air today for a few hours due to a hardw
published on UK Free TV

Just a quick apology to everyone for UK Free TV being unavailable from about 9:30am until 11:30am today.

It seems that one of the memory chips in the dedicated server had gone wrong.

BPWeb, the hosting company replaced the machine and got everything back working within a couple of hours.

If you spot any problems... please let me know.



All questions
Can I stop paying Sky and use my satellite receiver to get Freeview ?1
My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o2
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau3
My Sky box has a "no signal message" - what do I do?4
How do I change the RF output channel on a Sky Digibox?5
In this section
Seeing something different? We are doing A/B testing on a new Material Design1
Please share your thoughts about UK FREE TV2
The next 50 things on UK FREE TV. What would you like to see? 3
UK Free TV now uses friendly web addresses4
Best ever emails and improved menus on UK FREE TV5
Use the Knowledge base to find answers to your technical problems6

Comments
Monday, 20 May 2013
Dave Lindsay
5:02 PM

PTownsend: It may be that the interference isn't as great where your neighbour's aerial is or that it is less sensitive to it.

If your aerial is a Group A one (which it may be if it was installed in the days of four-channel analogue) then it won't be suitable for Heathfield; you will require a wideband for Heathfield, if indeed you can receive from it.

Group A aerials have red tips. See:

Aerials, TV Aerial and Digital Aerial

One possibility may be to mount the aerial on one side of the building where there is good reception from Hastings, but where the building acts to block the unwanted signals - if there is such a location.

Or the signals from Heathfield may be sufficient at your location and you may decide to cut your losses and go with a new aerial for it.

link to this
Dave Lindsay's 5,724 posts Platinum Platinum GB
Wednesday, 22 May 2013
Jim Millard
8:28 PM Holsworthy

Where are my BBC TV channels ?? everything was fine yesterday but today 22may all I get is no signal,it is not goodenough for the service we pay a lot of money for to be lost at the whim of some faceless wonder.

link to this
Jim Millard's 1 post GB
Jim's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
Dave Lindsay
8:38 PM

Jim Millard: Assuming that you are using the Huntshaw Cross transmitter then its BBC standard definition services changed channel overnight. A retune is required to restore them. See:

22nd May 2013 retunes for Devon and Carmarthenshire | 4G-at-800 | ukfree.tv - 10 years of independent, free digital TV advice

link to this
Dave Lindsay's 5,724 posts Platinum Platinum GB
Saturday, 25 May 2013
T
Tessa
9:50 PM

I have lost all my freewiev channels in Swansea since Saturday morning 25/05/13,Please can you help me?

link to this
Tessa's 1 post GB
Tuesday, 28 May 2013
Dave Lindsay
10:06 AM

Ray Lindsay: A faulty amplifier (booster) or amplifier with no or a failed power supply maybe.

link to this
Dave Lindsay's 5,724 posts Platinum Platinum GB
R
Ray Lindsay
1:51 PM Kendal

Ray Lindsay: Thanks Dave we have a splitter in attic to allow tv in all rooms will have to go up and check it out.

link to this
Ray Lindsay's 3 posts GB
Ray's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
Dave Lindsay
2:07 PM

Ray Lindsay: Don't assume that just because its power indicator light is on that the device is functioning as it should.

Try bypassing it by connecting the incoming feed from the aerial to one of the feeds going out to one of the rooms. If the power supply for the amplifier is separate (perhaps behind one of the TVs) then remove it from the cable before bypassing the amplifier.

link to this
Dave Lindsay's 5,724 posts Platinum Platinum GB
Dave Lindsay
2:51 PM

Ray Lindsay: I presume that you receive from the Kendal Public Service transmitter. Digital UK suggests you "may" be able to receive all channels from the Lancaster transmitter.

The two transmitters are both vertically polarised and are 21 degrees apart. You may be lucky and be able to use one aerial on bearing somewhere between the two so as to receive from both transmitting stations. This would allow you to continue to receive the PSB channels from Kendal and the Commercial (COM) channels from Lancaster. If your current aerial is a Group C/D one then this will probably have to be replaced with a wideband, or alternatively a separate Group A aerial for Lancaster combined (with a diplexer) to the existing Kendal aerial.

See here for which Freeview services are PSB and which are COM:

DTG :: DTT Services by Multiplex

link to this
Dave Lindsay's 5,724 posts Platinum Platinum GB
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