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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


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Comments
Friday, 3 November 2017
L
Liz
12:19 AM

Hello

I had just started to have the dreaded "no signal being received" on some stations. I tried everything. Searched and found this site. I had alrwady done the switch off wait etc, checking leads etc, nothing worked. So I did the method 3 upgrading software and bing bang bong I have my stations back! Thank you so much for this information.


link to this comment
Liz's 1 post GB
Thursday, 14 December 2017
G
George Tinsley
1:40 PM

I live in Northumberland but instead of receiving BBC1 Northeast and Cumbria my pace digibox has started to show BBC1 London.This means that I cannot watch local news.Can I do anything?

link to this comment
George Tinsley's 1 post GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

5:36 PM

George Tinsley: Chances are that your box has retuned and picked up a different transmitter to the one you normally use. If you provide a full postcode, we can see which transmitters cover your location and advise how to retune to the correct one.

link to this comment
StevensOnln1's 3,397 posts GB
J
js
sentiment_satisfiedGold

6:53 PM

George Tinsley: All the BBC regions are available in the 900s:

951 BBC One Scot
952 BBC One Wales
953 BBC One NI
955 BBC One NE&C
956 BBC One Yorks
957 BBC One Yk&Li
958 BBC One N West
959 BBC One W Mid
960 BBC One E Mid
961 BBC One East E
962 BBC One East W
963 BBC One S East
964 BBC One South
965 BBC One Oxford
966 BBC One West
967 BBC One S West
968 BBC One CI
970 BBC Two Scot
971 BBC Two Wales
972 BBC Two NI
977 BBC One ScotHD
978 BBC One Wal HD
979 BBC One NI HD

link to this comment
js's 792 posts GB
Tuesday, 2 January 2018
K
kingoffspin
1:08 PM

Since I cancelled Sky subscription I am not getting any signal from sky dish. Have the sky TV changed their policy and block the dish nowadays. I have used sky hd box as well as freesat box and am not getting any signal

link to this comment
kingoffspin's 2 posts GB
K
kingoffspin
1:09 PM

hi,
Since I cancelled Sky subscription I am not getting any signal from sky dish. Have the sky TV changed their policy and block the dish nowadays. I have used sky hd box as well as freesat box and am not getting any signal

link to this comment
kingoffspin's 2 posts GB
MikeP
sentiment_very_satisfiedPlatinum

8:52 PM

KingOffSpin:

As far as I can elicit, Sky policy has not changed, so you should be able to use your Sky box for the 'free to air' channels. There is no way they can turn off your LNB (the receiving part of your dish system). So either the LNB has failed (it happens), or the cables have become damaged or the 'F' connectors are not fitted correctly.

Start by checking that all the connectors are correctly fitted, making sure that the inner conductor is entirely separate from the outher copper braid/sleeve. Then check for water ingress into the cable as that would indicate damage external to the room.



link to this comment
MikeP's 3,056 posts GB
Tuesday, 13 March 2018
K
keith williamson
5:28 PM

My sky card after working fine for months, now says its the wrong card for set top box, can you help please.

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keith williamson's 1 post ES
Wednesday, 14 March 2018
MikeP
sentiment_very_satisfiedPlatinum

12:08 PM

Keith Williamson:

Ask Sky.



link to this comment
MikeP's 3,056 posts GB
Wednesday, 6 June 2018
P
Paul
6:45 AM

Hi, I checked the signals strength at the dish, hotbird, it measures 79% at the end of the cable I get 51%, the length of the cable is about 18.m. Replaced the cable, it made just little difference 55%

Any help would be greatly appreciated,

Thank you in advance

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Paul's 1 post GB
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