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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.

Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".

  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].

Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.

All questions
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Thursday, 21 April 2011
9:32 PM

Ihad a sky box stuck in standby i did 3 software downloads and it came out of it

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tony's 4 posts ES flag
Thursday, 28 April 2011
Tony 1
8:56 PM

Hi new here I recently got a second hand sky box off well known Auction sight, I already have an old sky plus box running but its a bit old no any time never really new of it untill last year LOL that box will not record curtain stations very well like si-fi and Horror channel have to record twice and somtimes I get it recorded itv bbc work ok asked sky when in warrenty when i moved but they would not help they just told me to reset but that never done anything really.

The box I got i conected up but it says no singnal so put the old one back the new box had anytime and i was told it was working they just changed because of HD can any one help

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Tony 1's 2 posts GB flag
Friday, 29 April 2011

6:59 AM

Tony 1: Sounds like you've been sold a dud.

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Briantist's 38,900 posts GB flag
10:25 AM

Thanks for the quick response. I have just followed procedure 2, BBC 1 is now on but very blocky / signal breaking up. As mentioned all other channels seems fine still. Any other thoughts, someone mentioned to me it could be the LNB on it's way out ?

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Paul's 2 posts UA flag
2:11 PM


I posted back on 20th Feb and have tried all three methods but this problem keeps reoccuring. It's irritating more than anything else and whilst switching the box off for 5+ mins does resolve it for a while it always happens again. Getting serious flack from ths missus to get it sorted (as it always seems to happen when she's home on her own!) but really dont want to pay Sky £60 for an engineers visit.

Will try method 3 again now but any other suggestions would be appreciated. Would it be cheaper/easier to get a replacement box from ebay or soemwhere?


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Nick's 8 posts GB flag
Saturday, 30 April 2011
9:16 AM

Hi I currently have standard sky digibox pace 1081. I was thinking of buying a second hand Sky HD+ or Standard Sky+ from a friend. Would my viewing card work with either of these boxes.

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Gez's 1 post GB flag
11:21 AM

Hi Gez
I too am planning on doing that, and apparently you will need to contact sky and inform them you have changed your box and ask them to marry the box to your sky card. (An ODD request I know) but thats the term they use.
Hope this helps


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Paul's 1 post GB flag
9:49 PM

is there a problem with sky in Spain as no one seems to be getting a signal

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Janette's 1 post ES flag
Sunday, 1 May 2011
Chris Cox
3:23 PM

I have a Panasonic TV with an internal freeview box and a seperate digital TV with a Freeview box in the kitchen. Around Friday evening I noticed that a significant number of channells gave the no signal message. these included Ch 10;17;18 and 38 amongst others. My brother lives half a mile away and has an external Freeview box and has exactly the same problem with the same channels. What is going on please? Post code CF36 3AX

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Chris Cox's 1 post GB flag
Chris's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
Wednesday, 4 May 2011
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