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Fixing the Freesat Freetime internet connection problem

If you have a problem with your Freesat box not allowing you to get to the large selection of online TV shows, here is how to fix the problem. If you see "no internet connection" or no services listed under "On Demand", do this.

Freetime Logo  Photograph: Freesat
Freetime Logo Photograph: Freesat
published on UK Free TV

If the online services have worked in the past, but not today, here's how to fix the problem.   Once done the box will continue to work until the Freesat box is powered off.

Step 1. Press the "Settings" button on the remote control.  

Freesat settings

Use the right arrow to select "Network connection" and press "OK". 

Step 2 On the "Broadband connection screen"

Press OK to select "Connect automatically".

Step 3 See the "Great You're connected" screen. 

This means everything is OK.   

Step 4 Press the "freesat button" and scroll to "On Demand" and press OK

Everything will be fine until the box is powered off.  



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Comments
Sunday, 4 November 2018
S
Sue
4:31 PM

I have the same problem. On demand working one minute and then no connection and also on Showcase. Have tried everything possible, but still cannot use On Demand. My internet connection is fine as I am using my computer to access this website. Also iPhone and iPad are working fine.
What can be the problem? My box is just 2 years old, it is a Humax and Freesat is connected to my SKY satellite dish, luckily I still have SKY TV going strong, TheTV on the freest is fine, just the On demand continually telling me there is no internet connection.

link to this comment
Sue's 1 post US
Wednesday, 14 November 2018
R
Roger Curnow
8:02 PM
Penzance

Having intermittant signal and a No Signal message.

Started this evening 18.15. 14th November, 2018.
TV only 3 months old. Satellite Dish recently installed all connections secure.

Gulval
Penzance
TR18 3DE

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Roger Curnow's 3 posts US
Thursday, 10 January 2019
R
Rob Johnson
3:24 PM

I have a decent fairly large screen TV made by Sony which uses a version of Android.
It does receive satellite broadcasts - but does not have Freesat - so it's a bit unfriendly to say the least!

Apart from buying a Freesat set-top box, is there any way I can have a useable Freesat service on my telly?

link to this comment
Rob Johnson's 3 posts GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

5:41 PM

Rob Johnson: The manufacturer has to pay a licence fee in order to make the Freesat guide available, which it sounds like Sony hasn't chosen to do for that particular model. A Freesat box would be the only way of making the Freesat EPG available on that TV.

link to this comment
StevensOnln1's 2,643 posts GB
Saturday, 27 April 2019
T
Teresa Carroll
6:07 AM

I have a Humax Freetime box, which is connected to my SKY satellite dish. Everything was working ok, including On Demand etc. First of all, I lost the sound, (I'd pressed a button accidentally on my control), tried a few buttons to switch it back on... Now I can't watch anything, as I keep getting a message saying: No Channels have been added, Go to install and retune. I do that and then get a message saying: No Channels, please check your Antenna connection.

My internet connection is fine, I've tried everything, re-boot, switching off router and resetting that, nothing works - so far.





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Teresa Carroll's 1 post GB
Thursday, 19 September 2019
C
colin mclanders
2:44 PM

my Freetime humax has went of and i cannot get it back on ,

link to this comment
colin mclanders's 1 post GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

6:12 PM

colin mclanders: Have you tried unplugging it from the mains for 5-10 minutes, then plugging it back in and turning it back on? Do any lights or display turn on?

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StevensOnln1's 2,643 posts GB
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