Hi,
I wonder if you can offer advice. After months of perfect clarity, our freeview HDchannels have started getting small black outs and pixelation out of the blue. This has been going on for about a month. We have a standardYouView box purchased from John Lewis. We have a very high signal (Strength 91% / Quality 100%) which I believe we get from Crystal Palace (we're near Epping). After googling the issues I purchased a variable attentuator and have tried various strengths which hasn't fixed the issue (what is optimum for a YV box?). I've swapped cables, checked connections and re-tuned with no luck. We are in a shared block so we can't access the building's aerial, but I haven't heard anything from the neighbours about anyone else having any issues. I also don't think it is 4G as the 4G signal in our area is pretty poor - unless poor 4G can affect freeview HD? I've discounted the weather as it's been going on for a while and the disruption is now constant on all the HD channels.
Does anyone know of any changes to Crystal Palace which may have affected this? Or is anyone having recent, similar issues? Or has any other possible causes? I'm loathed to do a factory reset as we'll lose all of our recordings, but I guess this would be a last resort before returning the box. After endless googling I'm kind of out of ideas so any advice or help would be great!
Friday 9 February 2018 6:06PM
Hi,
I wonder if you can offer advice. After months of perfect clarity, our freeview HD channels have started getting small black outs and pixelation out of the blue. This has been going on for about a month. We have a standard YouView box purchased from John Lewis. We have a very high signal (Strength 91% / Quality 100%) which I believe we get from Crystal Palace (we're near Epping). After googling the issues I purchased a variable attentuator and have tried various strengths which hasn't fixed the issue (what is optimum for a YV box?). I've swapped cables, checked connections and re-tuned with no luck. We are in a shared block so we can't access the building's aerial, but I haven't heard anything from the neighbours about anyone else having any issues. I also don't think it is 4G as the 4G signal in our area is pretty poor - unless poor 4G can affect freeview HD? I've discounted the weather as it's been going on for a while and the disruption is now constant on all the HD channels.
Does anyone know of any changes to Crystal Palace which may have affected this? Or is anyone having recent, similar issues? Or has any other possible causes? I'm loathed to do a factory reset as we'll lose all of our recordings, but I guess this would be a last resort before returning the box. After endless googling I'm kind of out of ideas so any advice or help would be great!
Thanks very much, J