HP15 6NN. High Wycombe. Please can you email me an explanation? (As I am nearly 80 I cannot understand complicated instructions.) I had a new digibox installed on Wednesday, using the very helpful & efficient BBC Switchover Help Scheme. The engineer said I had a poor signal from my aerial (best available 10 years ago & I have had no previous problems.) He put up a new aerial facing exactly the same direction as my old one (however not the same as all my neighbours.) He could not remove the old aerial as his ladder was not long enough. I have 2 sets & now use my bedroom TV mostly. After he left I was unable to get the digibox to work. My other TV (app. 18 months old) was still OK. But after teething problems, & re-tuning it via the Help number, it worked spasmodically, but I could not get all channels all the time.
Today is a different story - my bedroom TV has "no signal" & broken-up picture with bad static & will not change channels. The sitting-room TV is now also affected in the same way, but at 5pm I can get some freeview channels.
(Apologies for this long explanation.) Is there a problem at Crystal Palace? Do I just have to accept that from now on, I am unlikely to get a proper service until next April? If the Switchover Engineer returns to try to sort me out, I have to accept what I am told (i.e. I live in the wrong area!) If there are no problems at your end, do you think it is the aerial being sited incorrectly? Thank you very much, in anticipation of a reply. Claire Evans
Saturday 27 August 2011 5:10PM
High Wycombe
HP15 6NN. High Wycombe. Please can you email me an explanation? (As I am nearly 80 I cannot understand complicated instructions.) I had a new digibox installed on Wednesday, using the very helpful & efficient BBC Switchover Help Scheme. The engineer said I had a poor signal from my aerial (best available 10 years ago & I have had no previous problems.) He put up a new aerial facing exactly the same direction as my old one (however not the same as all my neighbours.) He could not remove the old aerial as his ladder was not long enough. I have 2 sets & now use my bedroom TV mostly. After he left I was unable to get the digibox to work. My other TV (app. 18 months old) was still OK. But after teething problems, & re-tuning it via the Help number, it worked spasmodically, but I could not get all channels all the time.
Today is a different story - my bedroom TV has "no signal" & broken-up picture with bad static & will not change channels. The sitting-room TV is now also affected in the same way, but at 5pm I can get some freeview channels.
(Apologies for this long explanation.) Is there a problem at Crystal Palace? Do I just have to accept that from now on, I am unlikely to get a proper service until next April? If the Switchover Engineer returns to try to sort me out, I have to accept what I am told (i.e. I live in the wrong area!) If there are no problems at your end, do you think it is the aerial being sited incorrectly? Thank you very much, in anticipation of a reply. Claire Evans