All posts by John Fitzpatrick
Below are all of John Fitzpatrick's postings, with the most recent are at the bottom of the page.
GU27 2PQ
My aerial is in the loft space.
I am still having problems (Longdene Road) receiving some channels on Freeview. However I have narrowed the problem down a bit.
I have run through the troubleshooting from this site and had a phone conversation with both BT and Freeview Support. Both the latter wanted a full retune and BT have even given me another youview box (my third in 3 months!!). None of their suggestions, nor the new box have changed the poor reception on affected channels.
Thanks to this web site, though, I can see that the channels with problems (blocky/no images and chopped or no sound) are the full set of channels on the Haslemere Transmitter Multiplex (MUX) PSB3/BBCB. All other channels are fine. The BT YouView box allows me to see that the Signal Strength is 91% and the Signal Quality is 100%.
I still have no clue why channels on this MUX would change state. All these channels worked OK before (a couple of weeks ago). Any further troubleshooting suggestions gratefully received.
There is a suggestion that aerial or cabling could be a problem though I have changed nothing at my end. I will get these checked even though I don't see how this is the problem.
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MikeB:
Many thanks for your help, much appreciated.
I read your recommended pages and I now realise that I need to aim for a 75% signal level rather than the current high level. Also that I can deal with this problem via aerial and/or attenuator.
Pity that both Freeview and BT didn't check or advise on this as part of their helpdesk and installation scripts.
regards
John Fitzpatrick
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GU27 2PQ
Just wanted to post back that my missing HD channels have now returned.
The problem was fixed by purchasing and fitting a variable attenuator to my set-top box coax input cable. I reduced the signal strength down to 75% (previously 93%) and then retuned all channels.
FYI the device was a Philex Variable TV Signal Attenuator bought for less than 10 on Amazon.
thanks for your advice.
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GU27 2PQ
Have lost signal (strength & quality) since last week (16th October) on ALL the channels from one of the multiplexes on the HASLEMERE transmitter. Signal strength showing great variability second to second between 0 - 12%.
Problem affects ALL channels on the multiplex PSB1/BBCA (both TV and Radio )
Have checked all channels on the other multiplexes and signal strength & quality very good.
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StevensOnln1:
Thanks for the feedback. I have contacted freeview and after a discussion they are sending an engineer next week. I will share your comments with them.
Regards
John F
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GU27 2PQ
Pleased to say that the Freeview Engineer visited yesterday to review the situation.
Problem was exactly as StevensOnln1 mentioned.
As explained to me - Due to the changes on the transmitter as part of the 4/5G frequency clearout the MUX had been shifted to a new frequency which my aerial was not able to pick up.
Engineer fitted a new wideband aerial (free of charge) and also (for belt and braces) fitted a filter for the potentially interfering 4G frequencies.
A retune of the TV and all working fine.
regards
John F
Excellent service.
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GU27 2PQ
Similarly, I have lost all HD channels from the Haslemere transmitter. It happened sometime over the weekend. All other channels fine.
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Page 1
Saturday 10 March 2018 2:57PM
John Dyer:
Same story here at 43 Longdene Road.
I've tried a factory reset of our BT box but no change.
Looks like the transmitter still has problems. There doesn't seem to be an obvious customer service contact place that I can log the potential transmitter problem with.
Does anyone know how to contact whoever it is that looks after it?
thanks