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All posts by Ann Tait

Below are all of Ann Tait's postings, with the most recent are at the bottom of the page.


My mother has just purchased a new TV with integral Freeview ready for digital changeover in August. The engineer from Currys tuned in the TV but the reception is very poor compared with her previous TV. We chose this LG TV because of the brilliant picture quality though of course in the shop it was enhanced because it was HD. Could the poor picture quality problem be resolved when her signal changes from analogue to digital?

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GB

Ian - thanks for your very helpful reply. I am indeed referring to an analogue picture and so will try what you suggest.

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GB

We have been away on holiday for a week and on return my mother's TV signal has deteriorated markedly. In addition the subtitles on which she relies as she is deaf are now complete gobbledy gook. She bought the TV three months ago and although the picture wasn't brilliant it was acceptable and we were told it would improve when we go digital. The TV has integral Freeview but at present she only receives four channels (we can't get Channel 5 in this area)through the analogue aerial. We rang Currys from where she purchased the TV and they guided us through retuning though I could have done this myself and the picture/subtitles did not improve. They then told us we would have to ring LG who would be able to help. Went through the same procedure with LG ie retuning though I told them we'd already done this. We were told there was nothing to be done as there was nothing wrong with the TV and that the reception had probably deteriorated because of work being done in preparation for digital switchover. The TV is now totally useless to my mother because of the lack of subtitles on which she totally relies and also because of the awful picture. Is there any solution to this problem or will she just have to do without TV until switchover?

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GB

KMJ,Derby

Thanks for your reply. I live next door to my mother and have a very old TV in the bedroom which is receiving perfect analogue reception. The lady who lives in the flat above my mother has had no change in picture quality in the week we have been away. I don't understand why this problem should arise during a week in which she has not used the TV. It was perfectly acceptable when we left but on return the clock had reset itself to factory settings but as I have said previously retuning has made no difference to the problem. Who would I have to call in to check the aerial, cable and connectors as you suggest? There are no trees in the signal path. Unfortunately I don't know what you mean by making sure the power supply is powered up if there is any amplification on the aerial and in fact don't know how to tell whether if there is amplification on the aerial. As you have probably gathered I am not very knowledgeable in this area! Any further help would be appreciated as I just don't know what to do for the best as my mother is 89 and depends on her TV for entertainment.

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GB

Mike Dimmick

Thanks for your reply. My mother has her own aerial. However there has been a development since my last post. I decided to disconnect the booster which had been fitted by a qualified engineer a couple of months ago and found that the picture quality increased to what it had been before we went away and the subtitles are now OK. The channels were all over the place - could only get a couple but after some manual retuning I managed to get everything back to normal. Still don't understand what happened but hopefully all is OK now. Could have saved myself almost two hours on the phone to Currys and LG who were no help at all. Thanks for your trouble.

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GB

Mike Dimmick

Sorry I didn't acknowledge your post earlier Mike but have only just seen it. I retuned my mother's TV yesterday and everything so far is fine though she is disappointed to receive so few extra channels. She is 89 and watches TV quite a bit. In particular I think she would have liked Film 4, Yesterday and Challenge. Thanks for your help.

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GB