Just fixed my mother's TV issue and reading through the above issues I thought I'd share the solution as there may be a lot of other people with the same issue.
Problem was that after the recent change in transmitter configuration my mother's Philips TV (26PFL5522D/05) had lost all the BBC channels (BBCA multiplex). Easy I thought. I'll just retune it. This worked but each time the set was power cycled they were lost again.
In the end I worked out that I needed to do a factory reset. The methods using the menu button on the set did not work. I rang Philips on 08443380488 and spoke to a very helpful gentleman. He told me about the menu buttom method (whilst watching TV press and hold the menu button on the side of the TV for around 20-30 seconds). Initial menu will be shown allowing full re-tune of TV. This did not work so I asked if there was any other way of getting to the menu. He said that you can press 123654 123654 on the remote. This worked and all was well.
Interesting thing was that the support engineer was convinced that even doing this would not fix the issue - so good thing I tried it anyway.
Sunday 31 March 2013 1:26PM
Bristol
Just fixed my mother's TV issue and reading through the above issues I thought I'd share the solution as there may be a lot of other people with the same issue.
Problem was that after the recent change in transmitter configuration my mother's Philips TV (26PFL5522D/05) had lost all the BBC channels (BBCA multiplex). Easy I thought. I'll just retune it. This worked but each time the set was power cycled they were lost again.
In the end I worked out that I needed to do a factory reset. The methods using the menu button on the set did not work. I rang Philips on 08443380488 and spoke to a very helpful gentleman. He told me about the menu buttom method (whilst watching TV press and hold the menu button on the side of the TV for around 20-30 seconds). Initial menu will be shown allowing full re-tune of TV. This did not work so I asked if there was any other way of getting to the menu. He said that you can press 123654 123654 on the remote. This worked and all was well.
Interesting thing was that the support engineer was convinced that even doing this would not fix the issue - so good thing I tried it anyway.