All posts by Britts
Below are all of Britts's postings, with the most recent are at the bottom of the page.
Before anyone add's any stupid comments about, being out of the signal area, I am well within the signal area.
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Saturday 15 January 2011 5:49AM
ITV Chimps, Need to Learn what a Change Management process is. I have just sent the below to ITV.
I have contacted UK Digital about this, who is firmly passing the blame onto you now. Several weeks prior to the change ITV3 had intermittent signal problems, then after the retune on the 11th Jan, lost film 4/yesterday, ITV3 Remained the same, lost itv2+1, plus many others. I understand from your site that you are now blaming the Atmosphere (although it all worked fine prior).
"If a change management process was followed prior to the change being authorised, then the Atmosphere should have been part of this process. When making Changes to the Transmitters/Wireless signals or any live equipment, it is standard practice to follow a change process and should the change not be successful then a rollout plan is always part of a good change process. At the moment 99.9% of Bristol's population, that use the free Digital service, have been saverly affected by the change which you company made on the 11th Jan to the Mendip Transmitter. It would not have been so bad if the change you made only affected your channel's, and not other providers channels. I wonder how those other companies feel that your company has affected their service. Really the Change Management process is a simple procedure. Given all this I feel that ITV should Pay for TV Licences of all those affected until this is resolved."