I'm having problems receiving most of the BBC services. As of a few days ago the channels briefly show but then a message appears about a new installation and they all disappear to a black screen with no EPG information. I have retuned the box several times, doing a first time setup, and deleting all channel installations. This does temporarily return the picture but then it returns to black once again. It appears that many of the channels have been duplicated except for BBC 1. The box is a Ferguson F01SDB which has no apparent factory reset.
Will this problem resolve by the 18th April / is this a temporary technical fault / or is this a fault with the box.
Monday 9 April 2012 9:29AM
London NW7, Mill Hill
I'm having problems receiving most of the BBC services. As of a few days ago the channels briefly show but then a message appears about a new installation and they all disappear to a black screen with no EPG information. I have retuned the box several times, doing a first time setup, and deleting all channel installations. This does temporarily return the picture but then it returns to black once again. It appears that many of the channels have been duplicated except for BBC 1. The box is a Ferguson F01SDB which has no apparent factory reset.
Will this problem resolve by the 18th April / is this a temporary technical fault / or is this a fault with the box.
I very much welcome your thoughts. Thanks