Read this: Making switching easier and more reliable for consumers
Summary: This document sets out our provisional view on the difficulties consumers currently experience when they switch, or consider switching, one or more triple play services between the Openreach, KCOM, Virgin cable and Sky satellite platforms. It also sets out our provisional assessment of options for reform to reduce these difficulties and deterrents, making switching easier and more reliable for consumers. - stakeholders.ofcom.org.uk
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