Read this: BBC's complaints procedure faces calls for overhaul - Media - The Guardian
Summary: Senior journalists grumble that the constant stream of complaints and legal challenges ties up staff in mounting a defence, often of individual news items or even single quotes while at the same time complainants are frustrated by the slowness with which complaints are resolved. No wonder, then, that Lord Patten, new chairman of the BBC Trust, wants to simplify the corporation's complaints procedure. The costs of handling such objections are particularly galling for BBC staff, given the urgent need for retrenchment in all areas of spending as the corporation faces a 20 budget cut in real terms over the next four years. - guardian.co.uk
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