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Read this: Talk Talk chief executive Dido Harding says group is ready to listen to its customers - Telegraph

Summary: The award citation claimed that Talk Talk operatives were rude and aggressive, charged for services that hadn't been supplied and didn't return customers' calls. No wonder Harding, 42, is making her presence known, taking over customer calls in Talk Talk's Nottingham contact centre last week. That's fine too because then I will do a better job of fixing such problems for other customers. - link

Talk Talk chief executive Dido Harding s…

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