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Read this: Ariel - Complaining made simple

Summary: 8 March 2012 Last updated at 1043 The BBC Trust is proposing changes to the complaints process which will simplify and streamline the system. One idea - which is likely to prove controversial - is to focus resource on serious complaints by 'ending correspondence on trivial, misconceived, hypothetical, repetitious or otherwise vexatious' ones.' People aggrieved to learn their complaint falls into one of those categories will have the option of an appeal to the Trust. The proposals are being put out for public consultation and arise from the Trust's review of the complaints system last year. - link

Ariel - Complaining made simple…

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