Read this: Ariel - More find it easier to complain to BBC
Summary: 12 June 2013 Last updated at 1320 It has become easier to complain to the BBC since changes were made to the complaints website, a new review has found. This compared with 64 before the site was redesigned in 2011. The revamp, which includes simple guides to complaining to the BBC and a corrections page, has had 'a positive effect on users' experience of the complaints procedure', the trust said. - bbc.co.uk
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