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Read this: BBC News - BT apologises for poor service at sports channel launch

Summary: It followed figures that showed complaints about BT's television service more than doubled in the July-to-September period. Telecoms regulator Ofcom said complaints peaked in August, when the new channel went on air. As a result, BT had a far higher ratio of complaints than its rivals. - link

BBC News - BT apologises for poor servic…

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