Read this: BBC - Blogs - About the BBC - Handling complaints effectively
Summary: Audiences and being accountable to them are at the heart of what the BBC does. BBC producers and managers regularly read audience comments and complaints submitted to the BBC's audience feedback service and find the information provided invaluable. In 2005 the BBC launched its three-stage complaints process. - bbc.co.ukRead full article: BBC - Blogs - About the BBC - Handling c…
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