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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!

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In this section

Tuesday, 8 November 2011
Paul Chapman
9:38 PM

Hi - I live in Hexham NE46 and receive Freeview signal from Pontop Pike. The signal through our Sony TV with HD and built in freeview is via a Humax 9300T freeview box so we can record programmes.We get good reception for most channels from a high gain digital aerial except those with the signal transmitted on -
Channel 55 (746000KHz 2K 1/32) North East Channel 4 and other ITV channels.

When reception is poor the signal strength will be around 72 to 75% and the quality sticks at 100% (this info is available from the Humax pull down menu). Poor reception seems to be coincident with cold / windy / wet weather.

Any ideas on what we could check to resolve this problem.

Many thanks in anticipation of help.

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Paul Chapman's 1 post GB flag
Paul's: mapP's Freeview map terrainP's terrain plot wavesP's frequency data P's Freeview Detailed Coverage
Dave Lindsay

11:22 PM

Paul Chapman: Is there a problem with the picture breaking up or freezing during these periods of bad reception?

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Dave Lindsay's 5,724 posts GB flag
Dave's: mapD's Freeview map terrainD's terrain plot wavesD's frequency data D's Freeview Detailed Coverage
Wednesday, 9 November 2011
3:29 PM

I live in Glasgow and have not had tv reception, analogue or digital (freeview) since Saturday 5 Nov 2011. I have the message 'No channels found. Please check antenna connection'. I have followed the delete channels/reset instructions on this website, I've checked the internal cables and I've checked the Blackhill Transmitter, which is not reporting any problems/maintenance. I live in a tenement flat, neighbours in my block have Sky and an uninerrupted service. What has happened/what can I do? I've had the vague quote of £700 for a replacement aerial for the block, the cost of which my neighbours won't share. Is an aerial upgrade/replacement really necessary when I received all freeview channels on Friday, then absolutely nothing since, and if an upgraded aerial is necessary, is £700 as ridiculously excessive as it seems and do I have the right to ask everyone who will have access to it, whether they need it right now or not, to contribute? Thank you for you help.

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lm's 5 posts GB flag
5:41 PM

is it possible to connect an dvd recorder/player not hd to a new tv with only hdmi sockets ?

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gerard's 1 post GB flag

6:01 PM

lm: If you had mentioned your location (post code) in Glasgow it would have been of assistance, as parts of Glasgow can use Darvel as well as Blackhill, or alternatively one of the small relays that's dotted around, like Cathcart or Glasgow Central. (Kelvindale)

Going by what you have said suggests that a fault has developed in your aerial system, I cant determine though whether or not you are meaning that its a communal aerial system you are on, and if it is then a check should be made to ensure the power to the distribution amp hasn't been knocked off in error.

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jb38's 7,179 posts GB flag
7:58 PM

Hello JB38, thanks for getting back to me.

I am in G3, a tennament flat in a block of 8, all of which are/were connected to a communcal roof-top aerial which I understand hasn't been replaced for at least 10 years. It now appears, however all the other residents have either Sky or don't have a tv, so are unaware as to whether the old aerial system still works in their flats.

I have asked if anyone has been doing any work on the roof or aerial, but no luck (although it is possible other people could have been on the roof and we wouldn't know). I have tried to re-tune both tvs a number of times (one with freeview built in and an old one with a set-top box) but both come up with 'no channels, check anntenae' and there is absolutely nothing but static when I try and retune the analogue channels (reception was pretty poor on analogue, but it was at least watchable.) I've checked, re-checked my internal cabling system (both tvs run off a single aerial cable although I'm not sure how it enters my flat) and are connected to a signal booster box which I plug in next to one of the tvs.

I don't know what I do now. Previous re-tunings have only ever picked up Blackhill so I'm not sure if that rules the other transmitters out (if not, how do I tune in to them as re-tuning is brining up a blank!) You also mentioned checking the power to the distribution amp; how do I do that? Is it on the roof by the aerial ie a job for an aerial man? If he says I need a new aerial, is £700 as extortionate as it sounds? Can I get a little one just for my use if the neighbours won't split the cost?! Your advice is greatly appreciated, thank you.

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lm's 5 posts GB flag

9:42 PM

gerard: Only if it has HDMI connections. HDMI is digital connection and can be used with non-HD content, but does not provide an analogue connection like SCART. See Connecting it all up | - independent free digital TV advice .

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Briantist's 38,915 posts GB flag
Mike Dimmick

11:28 PM

lm: I'd still argue that it's a communal facility provided for the tenants by the building management, and some part of your rent or building management fees should be going towards its upkeep. See PARAS - Professional Aerial Riggers Against The Sharks for thoughts on who to speak to and what to say.

You certainly shouldn't expect to pay for this yourself.

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Mike Dimmick's 2,486 posts GB flag
Thursday, 10 November 2011

8:44 AM

Briantist: It seems as though the What Satellite & Digital TV, (Wotsat), web site has been removed. If you select the Wotsat article on your "UK Free TV Newsbucket" column it goes to, with the message, "Sorry! We can't find the page you were looking for".

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NottsUK's 345 posts GB flag

9:42 AM

NottsUK: Yeah, I get redirected to Home cinema | News | TechRadar .

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Briantist's 38,915 posts GB flag
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