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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!

Help with TV/radio stations?
BBC Three Linear channel re-opens1
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Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section

Tuesday, 29 November 2011
Peter East
7:24 AM

Following the transmitter change which occured on the 16th November. I lost several freeview channels that I wanted (e.g The yesterday channel, and some of the music tv channels, but kept a number that I do not want, (like those trying to sell me something I dont want)which is a bit frustrating.
The picture quality on the channels that I can get is excellent. For a while I was (just) able to get the channels I wanted, but both the audio, and visual appearance kept breaking up / pixellating.
Is there any way I can get the channels I do want to watch back?
I already have a new wideband aerial, which is pointing in the same direction as all the other aerials on the houses around me.
There is also an aerial booster, but this seems to make absolutely no difference to the picture quality / number of channels received regardless of whether it is turned on or off.
Any help in trying to resolve this problem would be greatly appreciated.
Best Regards

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Peter East's 1 post GB flag

9:07 AM

Peter East: As you haven't given your location (pref post code) its really quite impossible to give an answer with any element of accuracy, although the problem channels you mention would suggest it being the East of England as numerous people are having exactly the same problem as yourself, and is caused by the temporary use of very low power on the multiplexes concerned compared to the power of the main transmitters.

The booster you refer to wont make any difference to picture quality or the number of channels you receive if you are located in the suspected area's, but further info can only be given with knowledge of your location, this making it easier to check on the signal levels expected at your location.

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jb38's 7,179 posts GB flag
keith atkin
12:41 PM

Whilst connected via an HDMI connection to a Sky+HD box and not paying Sky for an HD service, am I receiving all the free HD channels (ie BBC1 etc) in full HD format?

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keith atkin's 1 post GB flag
1:44 PM

Why have i lost some freesat channels the last couple of nights

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TERENCE HARVEY's 1 post GB flag
TERENCE's: ...
Paul Gillam
5:07 PM


Could you give me some advice please on the best way to watch sky tv in a games room that I have built at the bottom of my garden. At present I have sky multiroom with the second box located at the back of the house, which is approximately 25metres away from the games room. Is it possible to simply run sat cable from the rf output on the back of the box in the house into the tv in the games room. I would still have the problem of trying to change the channel from inside the games room. Any help would be greatly appreciated. Thankyou.

Paul G

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Paul Gillam's 1 post US flag
Paddy Fox
5:08 PM

I have a Canal+ French viewing card which I currently use with a basic SD receiver. I also have a Humax Freesat+ HD box for British TV. Can anyone tell me if I bought a Viaccess CAM for the slot in the Freesat box would I be able to tune in the French TV stations? Then I'd have them in HD & could record?

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Paddy Fox's 4 posts IE flag
Wednesday, 30 November 2011
A Morgan
9:29 AM

For the last few months at every re-tune I now get BBC East Midlands rather than Look East. Can anyone explain why or how to stop it ?
My signal comes from Sandy Heath.

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A Morgan's 1 post GB flag
Dave Lindsay

12:00 PM

A Morgan: The reason is because your aerial is picking up another signal and feeding it to your TV (as well as the Sandy Heath one). Your TV has decided to go with the other signal. See here for an explanation:

Digital Region Overlap | - independent free digital TV advice

Without knowing your location (or knowing what UHF channel(s) the erroneous signals are on), it is difficult to be certain, but the most likely transmitter to cause this issue is Waltham.

Some receivers allow manual tuning and you may be able to wipe yours and put in the channel numbers of each multiplex ("mux"/group of programme channels).

Channels for Sandy Heath are:

27, 24, 21, 31*, 52, 48

* SDN is due to move from Ch31 to Ch51 next year.

Channels used by Waltham are:

61, 54, 58, 29, 56, 57

These channel numbers I've given are for (in this order): BBC A, D3&4, BBC B (HD), SDN, ArqA, ArqB

One possibility is to run the auto-tune scan and unplug the aerial when it gets to 67%. This is Ch53, which you can see is immediately between the highest one you want and the (second) lowest you don't want. Obviously you have to be quick.

Alternatively, aim to unplug a bit too soon and you might have to add Ch52 manually (but it will reduce your chances of picking up Ch54 from Waltham). Waltham has Ch 29 in there; you may need to see if this is picked up. If so, you either have to delete it (if your receiver allows) or you have to aim to unplug the aerial for it.

I'm assuming here that your auto-tune scan gives a percentage (some give UHF channel numbers). Channel numbers are from 21 to 69 which should assist you in working out a percentage if you need to.

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Dave Lindsay's 5,724 posts GB flag
Ruth Jackson
6:08 PM

Ruth Jackson Bradford 30/11/11
I just bought a freeview digibox and whilst it works ok it will not get ITV3 before 7pm. It can't be my aerial as my freeview tv in the bedroom works off the same aerial just fine. The ITV3 works fine after 7pm, what is going on?

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Ruth Jackson's 1 post GB flag
8:53 PM

I have lost all the BBC channels, plus stv+1 and 5*, and perhaps a few others I haven't noticed yet. I have switched off, unplugged, retuned...nothing is working! Please help!

Postcode is G43

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Joyce's 1 post EU flag
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