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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!

Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section

Saturday, 8 September 2012
Mark Fletcher

11:14 PM

Mary Owen.The reason the full postcode was requested was to ascertain the reception possibilities in your area as you did not provide one initially or a nearby location as such.Seeing as you have now mentioned Sky and is all ok now,i hope your reception as improved as such.Perhaps the next time your reception on whatever format you have plays up and you fail to provide either full postcode or your locality,then dont expect me or anybody else on here to give valuable advice and help to you as such.
JB38 Many thanks for backing me up there,its amazing that a minority on here dont appreciate advice and help given to them,sometimes i wonder why i should bother !

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Mark Fletcher's 673 posts GB flag
Mark's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
Sunday, 9 September 2012
12:59 PM

I have an LG TV model 42LV550T which says it has a HD Freeview tuner. I just installed a 91 element wideband high gain aerial:
Channel coverage:21-69
Frequency range: 470 - 862MHz
Antenna gain: 14-16 dB
Beam width (degrees): H30 / V33
Front - back ratio: 26 dB
Impedance: 75 ohm
Antenna length: 2210mm
Used autotune on the TV but dont see any HD channels. I shuold also get Film4 but dont see that on the list. My transmitter is Stockland Hill.
Not sure what I else I need to do?

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Chris's 7 posts GB flag
Chris's: mapC's Freeview map terrainC's terrain plot wavesC's frequency data C's Freeview Detailed Coverage
Heather Richardson
5:19 PM

Hi, My SKY BOX in my bedroom isn't working so I've got a new SKY+BOX. Can I just use my existing card from the old box or do I have to contact SKY for a new one. Thanking You.

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Heather Richardson's 1 post GB flag
Stephen P

5:48 PM

Heather - It should work. And no harm should come from trying.

Chris - did you RTM ? I recall some other case where HD needed a different tuning setting or somesuch.

See here for what you should be able to get.

Stockland Hill (Devon, England) full-Freeview transmitter | - 10 years of independent, free digital TV advice

Dunno if the +/- frequencies might be a problem

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Stephen P's 1,173 posts GB flag

6:14 PM

Heather Richardson: If you were using a standard Sky box and you have now purchased a Sky+ version then in the general run of things you require a new card, the reason being that Sky has to download the access code necessary to allow you to use the recording side of your box.

The other qualification is, that cards supplied for Sky+ boxes are usually matched to the boxes serial number whereby they will only work in that box as far as accessing the recording / play back side of it is concerned.

Maybe you could verify if its a standard Sky box that you are using? as it will only have one feed from the dish whereas a Sky+ box requires two, meaning that the dishes LNB has to be either a dual or a quad type.

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jb38's 7,179 posts GB flag
9:10 PM

Hi all,

Still no luck with my selective loss of digital channels after switching off and cable disconnection:
We suddenly lost many channels (D3+4 on C49) a couple of days ago on Digital TV. All BBC channels are still on though.
Haven't changed anything with the TV, cabling, aerial(own), etc.
The transmitter (Henley on Thames) does not report any error.
Tried to retune, but no luck.

Any help to localise the source of the problem would be most welcome


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JB's 7 posts GB flag
JB's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage

9:49 PM

JB: You are indicated as being only about a mile away from the transmitter and as such it being virtually impossible to lose a signal unless its caused by either the transmitter being down for some reason or another, or alternatively that the signal you are receiving is slightly over the top in strength and is causing blocking in the tuner.

You can test the latter theory out by simply temporarily replacing the aerial with a piece of wire of about two or three feet long and carrying out an auto-tune, or much better should your device allow it, a manual tune on mux Ch49.

By the way, its best not to automatically assume that all is OK at the transmitter simply because nothing is seen published, as bang on up to date info is usually only associated with BBC transmitter faults.

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jb38's 7,179 posts GB flag
10:01 PM

Thanks JB38.

I would be happy to know that the transmitter is too good and my TV is not broken.

Is there a way to contact the "transmitter" to check whether they increased the strength of the signal lately?
The aerial being hard to reach, I'd rather make a phone call before risking breaking my neck....

BTW I have a relatively new Samsung LE32 digital-ready TV set.

Thanks again

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JB's 7 posts GB flag
JB's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
Monday, 10 September 2012

12:34 AM

JB: Well its not really possible nowadays to make contact with transmitter personnel, but what I mentioned regarding the temporary aerial wire test simply involves access to the aerial socket at the back of the TV, and now I know that its a Samsung that's involved is even a more essential test, as Samsung's do not take kindly to even slightly excessive levels of input signals.

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jb38's 7,179 posts GB flag
martin holmes
2:35 PM

is eurosport player off the air i am unable to watch online thanks

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martin holmes's 1 post GB flag
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