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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!

Help with TV/radio stations?
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Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section

Thursday, 14 November 2013
11:28 AM

I have also lost my 14 day EPG. The 8-day has gone as well. I have re-booted and re-scanned all to no avail. Any suggestions welcome.

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Wendy's 1 post EU flag

11:43 AM

Wendy: I doubt Top UP TV will update the 14 day guide now that they've closed down, so your only option is to stick with the 8 day guide for now and see if it works.

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Michael's 358 posts GB flag
2:09 PM

Transponder/Multiplex frequency question.

Have a USB DVB-T 'dongle' - and I'm struggling to use it with LINUX. -anyway -

to verify it still works in some capacity, I need to input some data into VLC's capture device -
Transponder/Multiplex frequency [1000kHz increments]
Bandwidth [1.72,5,6,7,8,10]
(I'm receiving from winterhill NW UK)

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IceBolt's 1 post GB flag
Friday, 15 November 2013
12:12 PM

Hi I have a Top Up TV box that since they have stopped broadcasting has lost it's extended TV Guide and therefore although I can still pause live TV I can't record anything. Does anyone know if it's possible to be able to get a TV guide on there or do I have no choice other than to buy a new Freeview box?

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Sue's 1 post GB flag
12:38 PM

I and my friend are having the same problem. we have no synopsis cannot record. I have been told that all we need to do is re tune it, oh yes but how

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christine's 1 post GB flag
4:17 PM

Last week I lost all the program synopsis data. It still showed what program was on each channelbut with no info about the programs. Also it only showedthe programs for the next three days. Now it has lost the program data completely. I have no idea what can have happened. I can still watch all channels but as there is no program data I cannot record anything. Any ideas please?

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Wendy's 2 posts GB flag
6:06 PM

Wendy update to my problem I changed the setting on the Freeview number of days listing from 14 to 8 days. I then got the program information displayed. Maybe my digihome box
is getting a little tired.

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Wendy's 2 posts GB flag
6:11 PM

hi I have lost all the programs synopsis data , I have re tuned but still showing blank , it does not show in guide what program is on , I have no program data at all,I can still switch programs but don't know what's on and what time , also I can not record anything ,which is why I bought the freeview to record on mostly
thanks Dawn

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Dawn's 1 post GB flag
Dave Lindsay

6:33 PM

Dawn, Sue, Christine: This issue has affected Top Up TV users and the solution is to change the setting from 14 day EPG (electronic programme guide) to 8 day EPG.

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Dave Lindsay's 5,724 posts GB flag
Saturday, 16 November 2013
11:31 PM

for the last month i have been successfully using my mum's old sky+ box and white viewing card to watch and record free channels without a subscription! (she got a new hd box and card). However the other night it suddenly stopped working and said 'no signal'. I couldn't figure if sky has sent the "kill record" signal and it has hit home, although I thought I would be able to still watch free channels if so? I've tried all the unplugging/ resetting etc. I know it's not my dish as my sisters old box works to view (not record). Is it simply that the old box has kicked the bucket? thank you!

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cate's 3 posts GB flag
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