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Saturday, 13 July 2013
9:44 AM

I bought a polaroid set top box two months ago and returned it to the shop and got a replacement on Thursday. But the new box has the same problems.The picture often breaks up into little squares, the sound sometimes disappears and I get whistles and sqeaks instead and both boxes suddenly stopped showing the programme on at the time and started to retune despite the fact that I had not given them the instruction to do so.
Dpoes it sound as though the problem could be something else or am I just unlucky and have ended up with two dud boxes? I know it isn't to do with new mobile phone networks as I called about this.

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Chris's 1 post GB flag

10:09 AM

Chris: What you have described would suggest that the problem is really being caused by you suffering from erratic reception, and so before deciding upon any actions being taken it would be advisable to make one or two local enquiries with neighbours etc for the purpose of finding out if they are also experiencing problems, because many people have been recently due to the current atmospheric conditions allowing signals from distant stations to be received at a level that wipes out local transmissions.

By the way, a post code or one from nearby (shop / Post Office) should always be given in cases where problems involving reception are involved, albeit I do appreciate that you were not aware this could be applicable with your complaint.

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jb38's 7,179 posts GB flag

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