Menu buttonMENU    UK Free TV logo Help!
securesearchsettings

 

 

Click to see updates
To join, leave or change ukfree.tv updates by email, enter your email address here:
 

What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


All questions
Can I use my digital freeview box abroad and receive English channals?1
Can I pick up Freeview from Germany?2
What do i need to get freeview in spain and how much will it cost?3
To get UK TV in northern Croatia (Istria) will I have to use SKY ?4
Can I take my TV to Australia?5
In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
Can I stop paying Sky and use my satellite receiver to get Freeview ?2
I have a Panasonic TV with integrated Freeview how can I record Freeview channel3
My Sky box has a "no signal message" - what do I do?4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Comments
Monday, 6 June 2016
N
Natasha
11:13 AM

Richard Cooper: will that also delete my comments?

link to this
Natasha's 5 posts GB
R
Richard Cooper
11:21 AM Norwich

Natasha: Hi Natasha. I'm not sure why you would want to delete your comments. Can you enlighten me? Thank you.

link to this
Richard Cooper's 452 posts Gold Gold GB
Richard's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
N
Natasha
12:01 PM

Richard Cooper: I just wanted to delete them. And my problem is sorted now so there is no need for my comments to be on here!

link to this
Natasha's 5 posts GB
R
Richard Cooper
12:30 PM Norwich

Natasha: I am not sure how you could delete a comment on ukfree.tv once you have posted one. You would need to ask Brian Butterworth, 'Briantist', who is the owner of the ukfree.tv website! Sorry, I can't be of any more help on deleting posts! Richard Cooper, Norwich. PS I am glad your problem is sorted!

link to this
Richard Cooper's 452 posts Gold Gold GB
Richard's: Freeview map terrain plot frequency data R&TI Service digitaluk trade DAB coverage
Wednesday, 24 August 2016
P
Pam Paterson
1:20 AM

I have been without Sky for over a month. I thought it was due to bad weather. I cannot record. Those planned for recording cannot be viewed.

link to this
Pam Paterson's 1 post GB
S
StevensOnln1
11:34 AM

Pam Paterson: Have you contacted Sky's technical support? Power your box off at the mains for a couple of minutes then turn it back on and give it 5-10 minutes to go through it's startup procedure and scan for channels, then if it isn't back to normal give Sky a call.

link to this
StevensOnln1's 1,635 posts Gold Gold GB
Friday, 14 October 2016
B
BOB RATCLIFFE
10:00 AM

I have just cancelled my multi room with SKY. Is it possible to connect to freestat ,using the SKY dish

link to this
BOB RATCLIFFE's 1 post GB
MikeP
10:22 AM

Bob Ratcliffe:

Yes. The same satellites used by Sky are used for Freesat so the same dish is perfect for getting Freesat - even the LNB and wiring is the same. Just connect the cables from the dish LNB to the inputs of your Freesat receiver. Good ones are available for reasonable prices and you can get a STB that can record as well for around ?150 or so for a good one. There are some cheaper but they are often suspect for reliability in my experience.



link to this
MikeP's 1,984 posts Gold Gold GB
Wednesday, 19 October 2016
A
Antoinette Sorreda
9:00 AM

what if the digibox is still blinkin' and it does not appear on the screen? what is the main problem? the red dot light was just keep on blink and the television can't read it!? please reply asap! because it so hard to call the skycable services! and they're just ignoring my complains! thanks!

link to this
Antoinette Sorreda's 1 post PH
MikeP
10:34 AM

Antoinette Sorreda:

Your first action should be to switch off the Sky box with the remote control and then unplug the mains supply to the box by switching off the mains socket and pulling out the black mains plug from the back of the Sky box. Then wait at least 5 minutes. Then put the mains plug back into the back of the Sky box followed by reconnecting the mains supply and switching that on. Then wait another 5 minutes to let the Sky box set itself up again. Then use the remote control to switch it back on to its normal operation and check that the TV shows a picture and gives sound (it will normally show channel 998 first). If all is well then problem solved. If you still don't get sound and pictures, try changing channel to 101 and you should get BBC1. If not, then the Sky box probably has a fault that should be reported. If you took out the insurance it should be covered, otherwise they will charge.



link to this
MikeP's 1,984 posts Gold Gold GB
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.