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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


All questions
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In this section
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How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Comments
Sunday, 5 June 2011
B
BILLY
7:34 AM

Hi
I live in rhodes greece i have penfect recepion in the morning but around lunch time i loose some channels even sky news
Can you give me some advice
Many thanks Billy

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BILLY's 2 posts GR flag
Briantist
sentiment_very_satisfiedOwner

5:04 PM

Leela: Always happy to hear when things work.

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Briantist's 38,915 posts GB flag
N
Nicci
6:02 PM

I have a freeview digibox and the remote control for it has packed up. I have replaced this and the replacement doesn't work either?

The digibox works fine by pressing the buttons on the front of it

Any ideas? Does it mean the digibox is just not recognising the remote?

I have reset and rescanned digibox and still doesn't work.

Thanks in advance.

link to this comment
Nicci's 4 posts EU flag
Briantist
sentiment_very_satisfiedOwner

6:26 PM

Nicci: From your description it sounds like the "remote sensor" on the box has stopped working.

I would check that nothing is blocking it - if you can spot where it is.

If there is nothing stuck to it, then you will probably need a new Freeview box.

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Briantist's 38,915 posts GB flag
N
Nicci
7:33 PM

Thanks Briantist.

The remote sensor is on the front of the box and it doesn't flash when you point the remote at it but it hasn't done that for ages anyhow?

I suppose I will have to think about getting a new box or a telly with freeview built in -I know nothing and understand even less about this sort of thing though!!!!

My telly is rather old too - it's not flat screen so is big and cumbersome!

I would like to be able to record things as I do now on my digibox so if I went for a telly with freeview built in I guess I would have to get a dvd recorder - are they easy to operate?

Nicci

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Nicci's 4 posts EU flag
Briantist
sentiment_very_satisfiedOwner

7:36 PM

Nicci: I would get a Freeview+ or Freeview+HD box if you want to record.

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Briantist's 38,915 posts GB flag
N
Nicci
7:50 PM

Sorry for being a bit dim but if I get a telly with freeview already built in can I still use a freeview box with hard drive like i have now to record things on?

I told you I haven't a clue what I'm talking about!!!

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Nicci's 4 posts EU flag
Briantist
sentiment_very_satisfiedOwner

8:22 PM

Nicci: Yes, you can do that.

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Briantist's 38,915 posts GB flag
N
Nicci
8:37 PM

OK that's great.
Thank you for your help.

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Nicci's 4 posts EU flag
Monday, 6 June 2011
D
don
9:43 AM

BILLY: Re losing channels in Rhodes, when on holiday in Portugal a while ago the sky box would lose BBC and ITV around tea time. The dish was only 2 metres diameter which was to small for the propagation at night. I would suggest that your dish is also to small. You need to check the sky box signal level in the day time and then at night, if the signal level is marginal day time you will lose night time signals. You may also have a box which has a poor tuner sensetivity or the lnb may also have a high noise floor. Check your friends dish size, and if possible try your box on a bigger dish. Hope this helps. Don.

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don's 9 posts GB flag
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