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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


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Comments
Tuesday, 4 October 2011
G
George
9:03 PM
Norwich

I have followed advice following a no signal message on sky free sat and did a system update. this brought back the channels, but only some of them and the others only stay on for 5min max then go back to no signal message (message 29) on sky box. does this mean box broken? or something else?

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George's 2 posts GB flag
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KB Aerials Sheffield
sentiment_satisfiedSilver

10:28 PM
Sheffield

George - possibly your sky box power supply is over heating stick a desktop fan blowing into it to cool it down - if this works then look at having your psu replaced



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KB Aerials Sheffield's 274 posts GB flag
KB's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Wednesday, 5 October 2011
Briantist
sentiment_very_satisfiedOwner

1:52 PM

Laura: You don't need an HDTV, only an Freesat HD box. You can watch HD channels, just not in HD quality.

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Briantist's 38,910 posts GB flag
G
George
8:10 PM
Norwich

George: thanks for advice so far, now i have no signal being recieved message (29). have tried all the methods again with no response this time. if i have been getting a signal all be it for a little while until tonight shall i look for a new box?

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George's 2 posts GB flag
George's: mapG's Freeview map terrainG's terrain plot wavesG's frequency data G's Freeview Detailed Coverage
KB Aerials Sheffield
sentiment_satisfiedSilver

9:16 PM
Sheffield

Its a difficult one as we dont know if its the dish or the box

Can you try a friends box on your dish - or your box on a friends dish?

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KB Aerials Sheffield's 274 posts GB flag
KB's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Friday, 7 October 2011
L
Lee
10:23 AM

I wonder if you could help me.I have Thompson HD sky box but no HD subscription. The question I have is, is it possible to change the anytime parameters so that I can receive the majority in the non-HD format rather than as minority. Most of the transfered programmes come through are in the HD format and having no HD subscription, it won't allow me to access them. Is this something that can be done by myself or is it,as I suspect, something that has to be done by the Sky call center.

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Lee's 2 posts GB flag
L
Lee
10:50 AM

Sorry forgot to mention that I do have a full standard package(I.e Sports, Films etc.) Thank you

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Lee's 2 posts GB flag
Sunday, 9 October 2011
S
Stu Slater
8:19 AM

Can anybody help? We have multiroom installed , and yesterday numerous channels went down on both boxes (ALL bbc channels , itv2 but not itv1 , and lotsmore of the 100-300 channels including some movie channels but not all.) Ive missed the F1!! Booo! Tried all the reset steps listed , but no joy :(

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Stu Slater's 1 post GB flag
KB Aerials Sheffield
sentiment_satisfiedSilver

12:55 PM

Stu Slater - sounds like dish needs re aligning

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KB Aerials Sheffield's 274 posts GB flag
D
Doug
5:37 PM

Hi

I cancelled Sky but liked to watch the the Free to Air channels. I cannot now receive these channels. I can access the main menu but then just receive the message "searching for channels".
Can anyone advise a solution?


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Doug's 2 posts GB flag
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