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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


All questions
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In this section
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Comments
Sunday, 16 October 2011
J
jb38
sentiment_very_satisfiedPlatinum

6:32 PM

neil: The lock indicator will be showing that if no satellite signal is being received, as it needs one to lock onto. Have you just coupled this up? or was already working OK and this has just happened?

Whatever the answer, you should carry out a re-set by removing the mains plug, waiting about 15 secs or so, then re-connect it and let the box go through its usual start up procedure.

link to this comment
jb38's 7,179 posts GB flag
KB Aerials Sheffield
sentiment_satisfiedSilver

8:13 PM
Sheffield

Thomas - check if the aerial installers who cabled the rest of the block left a coil of cable out side your flat

What I normally do when I do a communal block of flats is to coil the cable up outside any flats where the occupant refuses entry or what is normally the case - totally ignores every effort that I try to communicate

In these circumstances I love it when I have been told by the management agency to clear the block of any sky dishes (as we install a communal one dish serves all system) and turn off the old aerial system - usually find the ignorant little sh1t who has ignored you is now totally desperate to talk to me ! (they can wait a few days/weeks as far as im concerned any how)

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KB Aerials Sheffield's 274 posts GB flag
KB's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
G
gustav
9:04 PM

about 3 weeks ago my landlord got a booster for his sky box and also fitted a freesat box would it be posible that the booster is taking signal away from me because i have been having problems with freezing at best and at worst no signal at all?

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gustav's 1 post GB flag
KB Aerials Sheffield
sentiment_satisfiedSilver

10:19 PM

Gustav - slim possibility but its unlikely - depends if its been installed correctly or not

link to this comment
KB Aerials Sheffield's 274 posts GB flag
Monday, 17 October 2011
K
Kenneth Lea
11:23 AM
Solihull

I have two tv sets in my appartment. One is connected to the roof top aerial which is used by everyone in the block and it works fine.
The other set is connected to an indoor aerial and BBC works fairly well but ITV dose not.
A monitor on the set says the signal is strong but has zero quality. Several of my neighbors have the same problem. Any advice would be very welcome. Thank you.
.

link to this comment
Kenneth Lea's 1 post GB flag
Kenneth's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Briantist
sentiment_very_satisfiedOwner

8:36 PM

Kenneth Lea: Indoor aerials are not suitable for reliable Freeview reception.

The best thing to do is to connect your set to the working rooftop aerial.

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Briantist's 38,910 posts GB flag
Sunday, 23 October 2011
B
Bandar
8:43 AM

Thanx mate,

I have one question, what about if I need to use the box in the middle east, I mean ( I do not need to watch the SKY channels, i just would like to use the box to view local channels)

Regards

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Bandar's 1 post SA flag
Monday, 24 October 2011
Briantist
sentiment_very_satisfiedOwner

8:45 AM

Bandar: You would save yourself endless grief if you used a "generic" satellite receiver that is much more suitable and quite inexpensive.

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Briantist's 38,910 posts GB flag
Tuesday, 25 October 2011
N
Neil Tate
4:37 PM

Which is the back up button on the HD box?

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Neil Tate's 1 post GB flag
Wednesday, 26 October 2011
Briantist
sentiment_very_satisfiedOwner

7:50 AM

Neil Tate: I thought it had "backup" written on it?

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Briantist's 38,910 posts GB flag
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