All posts by Chris.SE
Below are all of Chris.SE's postings, with the most recent are at the bottom of the page.
Emma Ginger:
Neither of you should have any problems receiving from Heathfield, although for parts of your mother-in-law's area the Freeview Detailed Coverage Checker suggests Dover to be the "Most likely Transmitter" however strangely Heathfield is marginally better!!
If you see the two posts before yours, it indeed suggests there is a transmitter problem. Have you checked if your neighbours are having similar problems?
All of you (not just one on behalf of others) need to ring Freeview on 0808-100-0288, try Option 3. Unless hey get several reports they probably won't take any notice and try telling you to retune etc.
We aren't responsible for the transmitters or broadcasters, we're an independent help-site.
The Heathfield PSB2/D3&4 multiplex is on UHF channel 44 in case you haven't tried a retune.
And of course if you get the HD multiplex on C47 ok, at least you can get ITV/Ch4/Ch5 there in the meantime.
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Mr R. Tyson:
I don't disagree with you about the poor level of information given to the public and too much of the available information relies on being "on-line", which of course a lot of pensioners won't be, exactly as David Parr has said. However if they were to call their TV dealer, they should be told how to get the free help.
None of you should have trouble with "NO" BBC channels, js told you in a post on the previous page here, how to get the BBC programmes from the old UHF channel. This will continue until April 22nd to give enough time for aerial problems to be resolved.
Did you not follow the links I gave you in my previous reply to you -
"The BBC has done nothing to "break the system" . If you want to understand what all the changes are about see What is 700MHz clearance? | Freeview "
This is all the subject of International Agreements and the UK has to be in-line with them otherwise broadcasting in Europe (and elsewhere) would be a complete mess as everyone would be causing interference to each other. OFCOM are responsible for this country's part of the agreements, and Arqiva are the Engineering company that make the transmitter changes required. Freeview is the public interface and responsible for organising free replacement aerials for those that need them.
Have you told your neighbours, and there may be others, especially the elderly who don't know where to find the BBC channels in the meantime, and the free help that is available.
You obviously know about the long delays on the free helpline 0808-100-0288 but that is Freeview's fault for bad management, but at least it's free! I will say that there are many engineers like those of us posting help here who are not impressed by the poor performance of the Freeview Helpline services, although I will say that once you are assigned a booking for a replacement aerial, the company that's employed to do the job is normally extremely good. I've only heard good reports.
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John Dyer:
I hope you'll ring BBC Engineering as per the details I've given to John F. And try Freeview as well, they need a kick up the ....
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Kevin:
And I repeat, contact BBC Engineering where you are more likely to get a quicker and better response, but I also hope you've checked your set hasn't automatically retuned to another transmitter when Haslemere went off with a fault.
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Sandy Clubley :
I'm afraid we can't advise without a full postcode to look at the Freeview Detailed Coverage Checker to see what predicted reception is for your location. Otherwise you may be better checking with some local recommended aerial suppliers/installers.
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Mr R. Tyson:
I don't disagree with you one jot about making such changes with such poorly available information. Perhaps you'd like to contact your local press and media and ask them why they've not given it decent publicity. However the mess is down to the incompetent management at Freeview & DigitalUK, Arqiva are only doing the donkey work.
Quote > " I hope they have success finding an aerial/TV. firm...."
They don't have to. A free replacement aerial installation will be provided to those that need it, all they have to do is contact Freeview on 0808-100-0288.
Quote > ".. Yes I did tune to alternative frequencies for the BBC channels but it is not a good signal "
The signal for the BBC programmes at EPG LCN751 and upwards should be identical to the signal before the new multiplex was started on C32. The power on C50 is supposed to be the same.
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Ste R:
You can refer the housing agency to the following web page What is 700MHz clearance? | Freeview and on this page What is 700MHz clearance? | Freeview /clearance-events-2020
the following document https://www.freeview.co.u….pdf
On April 22nd, the remaining multiplexes that haven't yet moved will move, they are PSB2/D3&4, PSB3/BBCB HD, COMs 4&5 and the GI mux. Apart from PSB1/BBCA & COM8 which moved on the 20th Feb. COMs6&7 moved back in 2018 & the Local Manchester, Liverpool & Preston multiplexes moved in Oct.2019.
A list of the final UHF channels can be found at Winter Hill (Bolton, England) Full Freeview transmitter | free and easy
In case it's a channelised system, it will be wise for the Housing Agency to get their contractors booked now for the 22nd April changes, as there is likely to be a large demand!
A reminder for those that now can't get the BBC channels in their normal LCNs 1,2,9 etc in the EPG the place to find the BBC programmes is listed at Winter Hill (Bolton, England) Full Freeview transmitter | free and easy
If you or other individuals using your own aerial and don't have Cable or Satellite, need a new aerial you can get free help from Freeview 0808-100-0288. They have said there are quite long delays on the phone line because of demand (but it is free!).
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Aytch:
Hi there. Yes large buildings in the line of sight aren't helpful! However, let's hope the main issue is only the Planned Engineering work at Sudbury with "Possible weak signal" which is still continuing this week.
Amazingly even the Freeview checker is mentioning it if your put your postcode into the box on Freeview | All your favourite TV shows, all in one place and all for free and you can also go to the Planned Engineering works page.
It is unusual for work to carry on through an evening, but surprisingly that you've got a sufficiently weak signal as you are normally predicted to get excellent coverage from Sudbury.
The issues over New year were due to an unusually strong bout of Tropospheric Ducting (see Effect of tropospheric ducting on Freeview | Help receiving TV and radio ) which sometimes comes with high pressure. It isn't normally as strong even in summer!
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Rizzy:
Well, you may/should have seen pop-up messages on your TV screen telling you to retune on the 5th February if you are actually receiving signals from the Elland relay transmitter. However the Freeview Detailed Coverage checker doesn't predict any coverage!! A different predictor doesn't show coverage from Elland, even though it's the closest, it's very low power. Another shows that the Halifax relay should give you a reasonable signal.
So it will depend on which way your aerial is pointing. For Elland it should point roughly NE and the aerial rods should be horizontal.
It's obviously a very difficult spot for reception.
(For the Halifax relay the aerial should point roughly NNW with rods vertical).
If you've tried a retune, try once more, but unplug the aerial first, do a retune which should clear all previous tuning, plug the aerial back in and repeat the retune. If you are still not receiving anything, then it may be that you have an old C/D group aerial, and the transmitter has now changed to Group A, but if you have a wideband aerial you should be ok.
If it's the case of an old aerial, you should be able to get free help from Freeview phone 0808-100-0288
Post back and let us know how you get on, you might have a problem if Freeview say you have no coverage!
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Sunday 23 February 2020 4:11PM
Mr Hawkins:
Sorry I can't help as I don't have one of these, whether someone else can, they may post.
But there is these for help -
YouView Support
YouView Community
You may be able to find a solution/fix there, or someone to contact.