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For the last six years, I have answered many thousands of personal emails that you have sent to UK Free TV.

Sadly, I am unable to offer this personal service at the moment.

Until I can restore this service, please can you leave any questions you have on an appropriate page, where they will be answered as soon as possible, or below, if you can't figure out where to ask.

I look forward to your questions!

Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section

Monday, 3 September 2012

8:59 PM

John Brady: If your dish is fitted with a single LNB it sounds like it has changed alignment slightly, as the German channels are carried on the Astra satellites at 19.2 degrees, rather than the 28.2 degree position used by the channels aimed at the UK and Ireland. If you have two LNBs linked by a diseqc switch, you currently have the other LNB selected.

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KMJ,Derby's 1,811 posts GB flag
Neil Bell

11:06 PM

John Brady I presume you mean "freesat" or "free to air" set up. All the channels you mentioned losing are at 28.2°E but most of the German channels are at 19.2°E so is it possible that a strong wind has moved your dish a few degrees to the west? I know it seems unlikely but if following your retune you can receive e.g. 3Sat, BR-Alpha, Das Erste etc. then it would seem that that has happened and that you need to get your dish realigned back to where it should be pointing

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Neil Bell's 106 posts GB flag
Wednesday, 5 September 2012
3:45 PM

My sky signal has gone since my neighbours put up a giant sattelite dish. They are about 7 feet appart. Could this be the reason i am not getting a signal anymore?

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Jeannie's 1 post GB flag
4:20 PM

I am responsible for a ship which is going to be working off the Western Italian coast. We currently have a Freesat system on board. I understand that we would be able to receive all the same programmes via the Eurobird satellite without any problem. Please can you confirm.

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Andy's 1 post GB flag
Stephen P

6:11 PM

If theirs is inbetween yours and the satellite; certainly. eg if it is above or if they point sideways to a wall they are mounted on.

If just next to each other, 7ft should be plenty separation. We have three very close - within inches of each other.

Could thay have knocked yours out of alignment when putting up theirs?

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Stephen P's 1,173 posts GB flag
Mike Davison

7:35 PM

Andy - this link Dish Installation for Astra 2 at 28.2° East & Eutelsat 28A at 28.5° East shows you the footprints of the Freesat satellites at 28.2 and 28.5 degrees east. Note the comments about the tight UK only beams.

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Mike Davison's 127 posts GB flag
Thursday, 6 September 2012
Robert Taylor
7:56 PM

Hi I have just got a new tv with built in freeview but I now find the sound is out of sinc if I watch programs through my sky box. The sound is in sinc when I watch through freewiew, whats happened?


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Robert Taylor's 1 post GB flag
Robert's: mapR's Freeview map terrainR's terrain plot wavesR's frequency data R's Freeview Detailed Coverage
mary owen
11:07 PM

I am getting the no signal did the unplug and put it back on, some programs i put on plann oner have failed, now i find the t.v. guide wont come on, nor can i change channels, what as gone wrong, please help

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mary owen's 6 posts GB flag
11:39 PM

I am getting a NO SIGNAL message on my standard sky box but I have a signal on my Sky hd box in a different room. I have checked all the connections and the LNB. What could the problem be. I had cancelled one of my multi-room connections but still have two.

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Martin's 1 post IE flag
Friday, 7 September 2012
Clive Rogers
9:54 AM

Why is it that for the last few days ALL TV stations are NOT transmitted in the early morning.
For the last two days my neighbour (84yr old) has come round to me saying her TV is not working (no signal). Today I switched on my set at 07.45 and my TV said the same. So I had another visit. By 09.00 all stations are back on.
I have also lost ITV4 mid way though a film at approx 23.00.
If you are carrying out work on the transmitter it would be helpful if you notified users.
I would appreciate your comments as I am now seriously considereing moving over to FreeSat!

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Clive Rogers's 1 post GB flag
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