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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.



All questions
I have recently moved house and the previous owner has left the dish up with the1
if I ask to cancel my Sky subscription and just watch the free channels can i a2
I have TV, Sky+ box and DVD/VCR combo, how do I connect them up?3
I have Sky+, what happens when I cancel my contract?4
I would like if possible to receive Sky Ireland in Spain (Alicante area). Can I 5
In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
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Can I stop paying Sky and use my satellite receiver to get Freeview ?3
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I have split the signal from my satellite dish and now nothing works.6

Comments
Wednesday, 10 May 2017
P
paul
10:24 AM

hello,while watching free to air sky channels,my picture went off,saying no satilite sigma; is being received,error 29,checked in the other room, the same,ive tunened it off,waited turned back on, no signal, coukl sky have urned my signal off by mistake,i do not pay for any channels asi pay it in my service chargei

link to this
paul's 1 post GB
S
StevensOnln1
8:43 PM

paul: Sky can't turn off any free to air channels. If it is affecting two different boxes then you have a fault with either your dish or cabling. Start by turning off each Sky box at the mains and unscrew the satellite cables at the back and check that there are no strands of the outer screening braid touching the inner connector causing a short circuit, then reconnect the cables and turn each box back on and wait 5-10 minutes for the box to go through its startup process. If your channels haven't returned then follow the route of the cables from the box to the dish, looking for any signs of damage.

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StevensOnln1's 920 posts Gold Gold GB
Saturday, 22 July 2017
I
ian thomas
3:25 PM

i watch freeview through my sky dish but cant get subscirbed bt sportsince i had a a new sky hd box its say i have the wrong card.

link to this
ian thomas's 1 post GB
S
StevensOnln1
7:22 PM

ian thomas: You don't watch Freeview through a Sky dish as Freeview is broadcast from ground based transmitters which are received via an aerial on the roof (or sometimes in the loft) and cannot be received by a Sky dish (which receives signals broadcast from satellites orbiting above the equator). I think you really mean that you are using the Freesat from Sky service (i.e. a Sky box without a subscription). Have you tried pairing your viewing card with the new box from the menu? Have you tried contacting BT's customer services?

link to this
StevensOnln1's 920 posts Gold Gold GB
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