Menu buttonMENU    UK Free TV logo Help!



Click to see updates
To join, leave or change updates by email, enter your email address here:

My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.

All questions
Can I stop paying Sky and use my satellite receiver to get Freeview ?1
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau2
My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o3
My Sky box has a "no signal message" - what do I do?4
How do I change the RF output channel on a Sky Digibox?5
In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau2
Can I stop paying Sky and use my satellite receiver to get Freeview ?3
I have a Panasonic TV with integrated Freeview how can I record Freeview channel4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Tuesday, 5 January 2016
4:28 PM

hi i have a 8 LNB that works with my sky plus box into 2 ports and the other 6 i use with sky didgi boxs that all work fine only last week one of the sky ports coming from one room only has stopped working. tryed using another digi box from my room that does work but doesnt in this other room. tryed swapping over cables from other rooms and all work but particular room that feeds in to the LNB keeps saying no signal..... tryed everthing but still doesnt work tryed another tv but still no signal. checked rf connections there ok. no broken wire. no split ends. nothing still no signal. wtf is wrong please help.

link to this
vinnyv's 1 post IE
8:08 PM

vinnyv: When you say "tried swapping cables over from other rooms" are you meaning on the Octo block?, as the problem referred to is inclined to point to either (1) that the port used on the LNB (Octo block) to feed the signal into the room with the problem has failed, or (2), that the "F" connector screwed into said port has been shorted out by water ingress.

"If" its possible to trace the coax running from the room in question all the way back to the LNB, try swapping the port used by the "F" connector over with any of the other 7 ports, as they are all the same. If this cures the problem then the port the connector was removed from is defective, if on the other hand it doesn't, then unscrew to "F" connector from the coax and check same for any signs of water.

That said is based on nothing having happened to the coax running from the bedroom in question to the LNB.

link to this
jb38's 7,004 posts Platinum Platinum GB
Tuesday, 12 January 2016
2:16 PM

I am still not able to get sky, help

link to this
audrey's 1 post GB
4:36 PM


To help us offer anything meaningful we a few more details. What type of Sky box do you have and is it connected properly to your dish. An idea of your location might help as weill, this in the form of a postcode (or that of a nearby shop or public building).

Do the lights on your box show correctly? What is shown on the TV screen?

link to this
MikeP's 868 posts Gold Gold GB
Sunday, 27 March 2016
7:26 PM

Hi, I have multi room and my main tv is working fine but the one in the other room is saying there is no signal the amber light is on the box but I just can't get it to work I have checked all the cables and they are all in fine. It is a black hd box and I'm in Hu55up area. Hope you can help

link to this
Lynda's 2 posts GB
10:38 PM

Lynda: If you are referring to "Sky" multiroom? then can you still access the menu on the black HD box?, should you be unable to, try disconnecting it from the mains supply for about a minute or so before powering it up again and see it this rectifies the problem, if it doesn't, then try replacing the batteries in the remote control, if this still fails to rectify the problem then the box is defective.

If though on the other hand you can access the menu? then a fault could have developed in either the coax cable feeding into the black box, or the port on the dishes LNB that the coax is connected into is defective, the only way of ascertaining if this applies or not being by temporarily installing the box in the main room boxes position, if it works, then the aforementioned (coax/ LNB) problem is responsible.

Of course as an alternative to the aforementioned, you could try temporarily installing the main box in the black HD boxes position, if it works, then the black HD box is defective.

By the way, if using the latter alternative method and your main room box is a Sky+ type, just use the the boxes LNB1 input for the test.

link to this
jb38's 7,004 posts Platinum Platinum GB
Monday, 28 March 2016
12:16 AM

Thank you I will give all this a try and let you know how I get on.

link to this
Lynda's 2 posts GB
Tuesday, 12 April 2016
kristin alva
8:06 AM

In such situation you have to first check that your TV is set to the correct source or Input, try changing Source of Input to AV, TV, Digital TV or DTV if you haven't done already. It may also due to antenna fault. I was facing similar but when I checked the antenna, I found that one wire was disconnected. I connected the wire, but still the problem was not solved. But it start showing error 29. I corrected the problem by resetting the Sky box by unplugging it from 240 V main supply. After that I wait for 30 minutes and then replug it to power supply. After that It was started in proper manner and error message was disappeared and TV programs started as usual. If you are not satisfied with the solution you can also visit Sky customer service here No Satellite Signal is Being Received - Error 25/29

link to this
kristin alva's 2 posts IN
Tuesday, 3 May 2016
10:33 PM

I used to get the the free channels through my Sky digibox but on returning from a couple of weeks away I am just getting the No signal message. I have turned everything off and on and I have checked all the cables - scart and dish. I can access the menu but there is no sound.
I live in SW France.
Help gratefully received

link to this
Rose's 1 post FR
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.