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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.



All questions
My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o1
Can I stop paying Sky and use my satellite receiver to get Freeview ?2
My Sky box has a "no signal message" - what do I do?3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
How do I change the RF output channel on a Sky Digibox?5
In this section
Can I use my ex-contract sky digital satellite receiver to get Freeview channels1
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau2
Can I stop paying Sky and use my satellite receiver to get Freeview ?3
I have a Panasonic TV with integrated Freeview how can I record Freeview channel4
How do I change the RF output channel on a Sky Digibox?5
I have split the signal from my satellite dish and now nothing works.6

Comments
Wednesday, 23 November 2016
J
jb38
9:11 PM

J: Try swapping the coax feed from the dish presently connected into LNB2 over to LNB1, this being the input used for normal viewing, should this action make no difference to the situation? then the problem could be down to either - 1: the dish having been moved (blown by wind) slightly out of alignment - 2: water contamination inside the "F" connector / or coax cable - 3: a fault having developed in the LNB - 4: a defective box, the internal power supply being the usual reason for the problem.

Bye the way, as you are no longer a Sky subscriber then LNB2 does not require an input, as this socket is mainly used for recording which is not possible without a subscription.

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jb38's 7,179 posts Platinum Platinum GB
Monday, 26 December 2016
M
mr habergham
2:49 PM

hello
I have a old sky box can get a signal bar but no picture does my box need re setting and how do I do this

thankyou

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mr habergham's 1 post GB
MikeP
4:12 PM

Mr Habergham:

Try switching off the box with the remote control, then unplug the mains from the wall socket. Wait at least 5 minutes and then put the mains plug back into the wall socket and ensure that socket is witched on if it has a switch. Then wait a further 5 minutes at least. After than, switch the box on with the remote control and check that you see channel 998. If you do then select channel 101 (BBC1) to check that you get the normal channels.



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MikeP's 1,309 posts Gold Gold GB
Friday, 20 January 2017
J
jessie nicoll
8:05 PM

no signal or tech fault messages on tv screen wonder if buying a free to air box help me as only get4 or 5 channels now thankyou for helpful tips etc i i got lot free tv since stopped subscribing in august they just appeared themselves but now dwindled to a few tried reboot turning off at wall it brings some channels no more than five

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jessie nicoll's 1 post GB
Saturday, 21 January 2017
MikeP
5:03 PM

Jessie Nicholl:

To help you at all we need to know where you live so please give a full post code. We also need to know what equipment you are using. If you are using a Sky box you may need to do a more effective reboot, so you need to turn the mains power off for at least 5 minutes, then turn it back on again and wait a further 5 minutes while the box resets. Then try to see which channels you have.



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MikeP's 1,309 posts Gold Gold GB
Saturday, 18 February 2017
G
Gareth
2:31 PM

So i have just moved flats my sky box worked perfect before i hav informed sky that im moving and they know my new address whensetting up the box i get a no signal message i have tried hooking it up to the tv's freesat which works fine and i have also tried resetting the box but i still the the same message... any ideas what this could be...

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Gareth's 3 posts GB
MikeP
7:38 PM

Gareth:

There are many possibilities.

You should first check that the previous occupant actually had satellite TV services. The presence of a dish and LNB and cables does not mean they are working! You should then check that all of the satellite signal cables and connectors are properly installed and that none of the 'F' connectors for the satellite signals has been damaged or has any short circuits.

The Freeview 'test' is irrelevant as it uses a totally different feed system, from and aerial and not a dish, so has told you only that you can view Freeview.



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MikeP's 1,309 posts Gold Gold GB
G
Gareth
9:34 PM

MikeP:

Hi mike nice to meet you i had the developer round today and they checked the signal from the socket in which they said it was fine yet my sky+ box still says theres no signal.

Also it was freesat that was working not free veiw i understand that freeveiw works through an aerial and im pritty sure freesat still uses a satellite dish. Which has totally thrown me off so im asumming the box may hav some sort of fault

As for checking previous occupiers i am the first as my flat is part of a new build thanks for the help anyway.

Sky engineer is comming on wednesday so im sure i will get to the bottom of it

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Gareth's 3 posts GB
MikeP
9:41 PM

Gareth:

Freesat, as its name implies, is a satellite based service that is free to use. It has a great many channels that may be of interest, just not some of the subscription channels offered by Sky. See Freesat Channels - Free Satellite TV, HD and Radio Channels for a listing of the Freesat channels.

If you TV can get Freesat, why do you need Sky for an expensive subscription? Sky and Freesat use the same dish and LNB combination so you are able to receive either.

It does rather sound as if the Sky box has a problem.



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MikeP's 1,309 posts Gold Gold GB
G
Gareth
10:41 PM

MikeP:

The expense of sky is something im more than comfortable with one of the reasons i choose sky is because i watch alot of sports which are only shown on sky unless i was to watch them illegally which is somthing i am uncomfortable with.

Thanks for the advise and help mike

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Gareth's 3 posts GB
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