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My Sky box has a "no signal message" - what do I do?

My Sky box has a "no signal message" - what do I do?

My Sky box has a  no signal message  - what do I do?
published on UK Free TV

If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.

Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.

Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.

There are three ways you can attempt to reset your box. Please see What can my do when my Sky Digibox says 'No Signal' ?.

If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.

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Wednesday, 22 June 2016
Pat Wynn
5:06 PM

I have lost all of the BBC chanel's on both my free view box and free sat box ( upstairs and downstairs ) not sure what to do I am an older person so cannot get up in my loft to sort out the aerial or the booster cables and can certainly not able to get up to o the sat dish , but surely if both are failing it cannot be a fault in freesat or digital.......HELP !!!!

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Pat Wynn's 1 post US flag
Sunday, 26 June 2016
Jean Carroll
3:48 PM

I have reset sky from the beginning as suggested. seems ok now fingers cossed it has worked.
ThankJean you

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Jean Carroll's 1 post GB flag
Saturday, 3 September 2016
june rees
6:33 PM

Every time it rains our sky picture breaks up, and its impossible to view the channels regards june rees

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june rees's 1 post GB flag

8:43 PM

june rees: It would have been of assistance if you had mentioned what type of Sky box you are referring to? e.g: Sky standard, Sky+ or Sky+HD. However irrespective of model, carry out a signal check on the box during the next dry spell of weather and check what the strength and quality is indicating as being, as both should be a minimum of around 65% for satisfactory performance and with anything under indicating that the dish is slightly out of alignment, this in most cases being in the horizontal (right / left) plane, usually caused by the dish having moved slightly by either high winds, or accidentally struck with a ball etc.

If though both indications are around that mentioned, then the most likely reason for the problem is water gaining access to the inside of the "F" connector screwed into the dishes LNB, this having to be unscrewed from the LNB then further removed (unscrewed) from the coax for checking / drying out if necessary.

By the way, the levels mentioned do not apply to White Sky+ boxes, as the levels of these boxes never indicate much above 50%, this being OK on them.

Further advice as required.

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jb38's 7,179 posts GB flag
Tuesday, 6 September 2016
2:55 PM

For this problem I can find no mention, help or suggestion online. The Sky HD box appears to be working fine. The problem seems to be with the TV to which it's connected. I'm also convinced that the TV is fine; it's more to do with the connection. All I'm getting is that snowy grainy screen and it says 'no signal' and a count down e.g. 4:31, 4:30. 4:29 etc. So....there's no picture just a snowy screen. It was working fine but someone touched something different on the handset and I can't get it back.

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Jen's 1 post GB flag

3:08 PM

Jen: What make and model is your TV? Also, how is your Sky HD box connected, via the older type of SCART cable with large chunky connectors on each end, or the much smaller HDMI cable with connectors that look similar to a bigger version of a USB plug?

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StevensOnln1's 3,602 posts GB flag

4:15 PM

Jen: In addition to StevensOnln1's query, check that the other person referred to has not accidentally set your TV on its analogue reception mode rather than the socket (scart or HDMI) your Sky box is connected into, the button in question on the TV's remote control titled "input mode.

This said on the assumption that you are "not" feeding Sky into your TV via an RF connection, i.e: aerial socket.

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jb38's 7,179 posts GB flag
Sunday, 2 October 2016
R Tomlinson
3:21 AM

I have a rt4000s dome on my motorhome . Main coaxe out to front receiver
Works great but secondary feed out has no signal, is there a switch to turn signal on ,

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R Tomlinson's 1 post US flag
Wednesday, 23 November 2016
2:33 PM

I cancelled my Sky subscription 2 years ago but now would like to re-use my Sky+ HD box and the dish that is still in place for a second TV to receive Freesat.

I have connected the x2 cables from the dish into the old Sky+ HD box and run a hdmi from it into my TV, I still have an old white sky viewing card in the Sky box.

Everything lights up and I get the sky settings pages but the signal page says no signal.

I don't care about record functions or any extras, I just want a few basic channels - any ideas out there please folks ???

thanks - J

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J's 1 post GB flag

9:11 PM

J: Try swapping the coax feed from the dish presently connected into LNB2 over to LNB1, this being the input used for normal viewing, should this action make no difference to the situation? then the problem could be down to either - 1: the dish having been moved (blown by wind) slightly out of alignment - 2: water contamination inside the "F" connector / or coax cable - 3: a fault having developed in the LNB - 4: a defective box, the internal power supply being the usual reason for the problem.

Bye the way, as you are no longer a Sky subscriber then LNB2 does not require an input, as this socket is mainly used for recording which is not possible without a subscription.

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jb38's 7,179 posts GB flag
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