My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
12:02 PM
I live in a block of flats with communal access to the sat dish. Is the heavy snow likely to be the cause of the trouble
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4:00 PM
No worries, it's back! Do try brushing the snow off the satellite dish - it works! MLS
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5:18 PM
MARGARET LAWSON SMITH: Pleased to see that it worked for you!, but as far as your query on the card is concerned, its usually located inside a drop down flap situated on the lower right hand side of the box, although its not really necessary to remove it for what you were doing, nor most other things if it comes to it!
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7:59 PM
Cwmbran
aerial is on the roof of a bungalow - being elderly I can't get out to see to it in the snow butno picture all day
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kath's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
8:24 PM
kath clements: A build up of snow on an ordinary aerial can reduce the signal to a "no signal" level in the same way as it can on a satellite dish. Normal service is resumed when the snow melts (or is brushed) off.
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8:46 PM
Yup we have no signal on our sky, can't get up to brush snow off :( my brother and mum say they have snow on their dishes and can get sky today!!! Very annoying and bored :( don't know when it will melt, doesn't look like it gonna be soon.......argh........
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9:26 PM
Sal: It purely depends on where your brother or your Mum can see the snow on the dish? as if their Sky is still working then it cannot be on any of the two critical positions that I mentioned and especially where it concerns the "front" of the LNB, the round part that faces the dish, as it only takes a very light coating of snow on this to block reception.
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7:08 PM
We have a signal on all stations except for some of the shopping channels. Why is this and how can it be rectified?
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