menuMENU    UK Free TV logo Help!

 

 

Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Wednesday, 4 April 2012
M
Matt Smith
5:26 PM

Just phoned Argos Tech helpline,
Got a recorded message saying they are aware of the retune issue and are advising people to wait until the day after your area has been retuned to see if the issue goes away!!

So no TV tonight for us then, superb.

link to this comment
Matt Smith's 2 posts GB flag
I
Iain Gordon
5:29 PM

DA40BE,roof exterior.

Repeated Auto retune requests as above for GD11FVZS2. Continues after box unplug and arial unplug, scan etc.

link to this comment
Iain Gordon's 2 posts GB flag
L
Lisa
5:32 PM

Lisa:
re : BUSH set top box I have given up and about to thrown it in the bin .....I have tried it on two TV's and it does the same on both... I will be shopping tomorrow for another box and I won't be getting a bush !!!!!!!! ~~~~ what a waste of a day !***~~~~#### !!!!

link to this comment
Lisa's 6 posts GB flag
B
bhu virdee
5:45 PM
Hounslow

same problem as ppl above, auto retune request keeps coming up, exit duznt work. goodmans box frm asda, plz help.

link to this comment
bhu virdee's 1 post GB flag
bhu's: mapB's Freeview map terrainB's terrain plot wavesB's frequency data B's Freeview Detailed Coverage
P
Paula
6:06 PM

I have a new Bush set top box from Argos. I also have the re-tune message every 3 minutes.

I can select EPG and watch the programme in a small square without the re-tune message coming up.

If the problem does not resolve itself pretty quickly, the box goes back to Argos.

link to this comment
Paula's 2 posts GB flag
L
Lewis
6:07 PM

Had same problem with our two goodmans gd11 s
^ At 6pm tonight problems gone!!!!!! Try another retune now!!

link to this comment
Lewis's 2 posts GB flag
L
Lewis
6:09 PM

Hope it works , mines still ok...P.s I Live in North,west London............x.........

link to this comment
Lewis's 2 posts GB flag
A
Alma
6:36 PM

LISA : TRY AGAIN !!!!!!

SUCCESS at last :)

London E11

Bush set top box alive and well (!).... and working fine.

Anyone else with same repeated retune request - give it time and all will be well.

link to this comment
Alma's 4 posts GB flag
A
Alma
6:45 PM

bhu virdee
jo kaye
Matt
Iain
Paila
Aidan
Jennie

All will be well - the problem has been rectified.
Give it time - I'm in London and mine is working fine now.
Have spent all day plugging/unplugging/aerial in/out LOL

link to this comment
Alma's 4 posts GB flag
I
Iain Gordon
7:13 PM

All working fine now (51.3779,0.2223) 

link to this comment
Iain Gordon's 2 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.