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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

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Thursday, 8 September 2011
8:29 PM

Live at postcode s73 0EA, we lost itv today, so we retuned and now can only bbc channels, wht do we do?

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Louise's 1 post GB flag
Louise's: ...
10:26 PM

this is crackers, live in doncaster and had all freeview channels on 2 different sets and 2 different aerials no problem. done the retune/reset after the first stage emley moor switchover and now have no bbc at all on either set. are they running low power on bbc?

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rozzo's 1 post GB flag

10:45 PM

rozzo: No, the signals are now at very high power levels.

Unless your box is on the "condemned at switchover list" - TVs and boxes that do not support the 8k-mode | - independent free digital TV advice you probably have a signal overload.

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Briantist's 38,915 posts GB flag

10:47 PM

Louise: ITV1 is on the old BBC TWO analogue frequency, so you can find it there for two weeks until the whole service is available to you via the digital settings.

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Briantist's 38,915 posts GB flag

10:49 PM

Kazsta: The procedure listed at the top of the page is the sure way to get back a missing programme guide.

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Briantist's 38,915 posts GB flag

10:50 PM

Sparky: The high power Freeview HD services start in two weeks time.

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Briantist's 38,915 posts GB flag
Friday, 9 September 2011
Frances Blackhurst
11:41 AM

I have a Nokia 221T which is no longer manufactured and dreaded (as a pensioner) having to fork out for a new box/arial. We were told that there would be a final switch over at the end of September and I would just have to wait. This Tuesday I was watching Midlands today at 13.30 and they did a piece about the change over at Sutton Coldfield.For any problems there was a phone number. I rang for advice and a charming (& very patient)scottish lady went through the procedure described above and now I have all the channels back.Why was I not aware before of manual retuning, I wonder!.

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Frances Blackhurst's 3 posts GB flag
Frances's: mapF's Freeview map terrainF's terrain plot wavesF's frequency data F's Freeview Detailed Coverage
4:20 PM

Hello since the changeover have lost all but BBC channels and they are badly pixelated . Nearest transmitter is the Wrekin but in a valley. Was fine before and affecting both built in and boxes in various rooms within the Hotel. Help please.

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Phil's 1 post GB flag
Phil's: mapP's Freeview map terrainP's terrain plot wavesP's frequency data P's Freeview Detailed Coverage
6:17 PM

Hello, I have an Alba tv (freeview intergrated) and until a few days ago could receive all freeview channels with no problems. Now I have all channels except ITV1. can anyone give advice on how to get it back please?

Aerial - on roof
Emley Moor transmitter
BD22 6LW

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Andrea's 1 post GB flag
Andrea's: mapA's Freeview map terrainA's terrain plot wavesA's frequency data A's Freeview Detailed Coverage
Jim F

6:24 PM

Phil: Looking on Steetview, buildings in The Square (inc. Tontine Hotel) have vertically polarised aerials pointing downstream towards the Ironbridge relay (about 700yds away on the south bank of the river (also has mobile phone antennas on it). This is a relay of Sutton Coldfield (i.e. not The Wrekin).
If you were receiving Freeview before, chances are you were getting it from Sutton Coldfield (and the Ironbridge relay was just transmitting analogue telly).
I'm wondering if you've had a different aerial put up since the Streetview images were taken - possibly horizontally polarised pointing at Sutton Coldfield (27 miles away), which is connected to some sort of amplifier (could be a masthead amp or a distribution amp, or both).
Now that SC has had DSO1, it is transmitting the BBCA MUX (BBC1, BBC2 etc.) at high power (and the Ironbridge relay also), which could be overloading your system, giving breakup on all of the channels.
You may need to reduce the amplifier gain (if its adjustable) or add attenuaton to the input of your distribution system.

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Jim F's 141 posts GB flag
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