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Tuesday, 11 August 2015
J
jb38
sentiment_very_satisfiedPlatinum

5:10 PM

sylvia crawley: The problem referred to is more inclined to point to the new? Humax box being defective rather than anything else, the device in question possibly requiring a software update in order to rectify the situation, as Humax boxes can occasionally suffer from lock ups.

If your Humax has been purchased as a brand new device, try it out for a week or so to see if the problem happens again, as it might iron itself out after using it for a few days, if though it doesn't, return it to the retailer as a defective item and requesting a replacement, as Humax devices are basically one of the best brands around, I myself having three of them, albeit one being a Freesat model.

By the way, although I cant swear by it, but I think I recall seeing this model mentioned in the software "over air" download list within the last two weeks, although it isn't for this week.

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jb38's 7,179 posts GB
Tuesday, 8 January 2019
J
J.Vasanthen
10:13 PM

The box that was fitted on to the side of my aerial pole was damaged by bad weather just before Christmas and I can't get anything on my tv. This box was fitted free at the time when it was changeover. Who do I contact to get it fixed?

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J.Vasanthen's 1 post GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

11:03 PM

J.Vasanthen: The box on the aerial pole is probably a masthead amplifier. You would need to call out an aerial installer if you can't safely access it yourself.

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StevensOnln1's 2,493 posts GB
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