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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


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Comments
Tuesday, 2 July 2013
R
Rashid
11:52 AM

Recently my skybox hd has lost its sattelite signal.The box is located in the living room,i have tied a second hd box but the same problem no signal.Both sky hd box's have been connected to my uptairs bedroom TV and they work fine,this bedroom also has shares the feed from the same satellite. When after checking the box's upstairs i connected the same box again with the living room sattelite feed it started working but after a few minutes the signal was lost.
Can someone please help me rectify this.

link to this comment
Rashid's 3 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

4:29 PM

Rashid: If you have a satellite outlet in the living room and also one in the bedroom then the two outlet positions cannot share the same feed "if" your dish only has two coax cables going into its LNB, because should this apply then only one Sky box at a time can be connected into the system or they will clash with each other as satellite boxes communicate with the LNB.

If though on the other hand your dishes LNB has four coax cables connected into it then two will go to one room and the remaining two to the other.

Further advice dependant on reply.

link to this comment
jb38's 7,179 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

4:34 PM

Rashid: Also meant to say, that what has been said is based on each room having twin outlet sockets as are necessary for Sky+ operation or indeed any satellite device that is capable of recording.

link to this comment
jb38's 7,179 posts GB
Wednesday, 3 July 2013
R
Rashid
10:09 AM

Thanks for your promt reply.My LNB has four outlets.I have also had scafolding put up and thats when the problem started,but why would the upstairs bedroom satellite work when its runs from the same dish.Today both sky box's are not receiving signal.

link to this comment
Rashid's 3 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

9:44 PM

Rashid: Are you sure that when the workmen were erecting the scaffolding that they didnt accidentally knock against the side of the satellite dish and move it slightly out of alignment?

You should carry out a signal check using the following procedure:

Press "Services" on your Sky remote control and you will see the main menu with "Options" being highlighted.

2:- Select the "Settings" menu using the right arrow button and press select.

3:- Use the left / right arrows to scroll to "Signal" and press select, the grey bars displayed will show you the strength as well as the quality of the signal received which should be around 50% absolute minimum to produce a picture and with the quality never being lower than the strength, because if it is then the dish has been moved, albeit very slightly.

It would also be prudent to check that the scaffolding is not obstructing the signal reaching the dish, this meaning none of the metal poles passing over the front of the dish but at an angle of about 25 degrees upwards from it, as the signal does not reach the dish from the front but down onto it.

link to this comment
jb38's 7,179 posts GB
R
Rashid
10:57 PM

Thankyou for your help,the dish had been moved slightly a bit of fiddling with it and all seems well now,again thankyou for taking the time to reply.

link to this comment
Rashid's 3 posts GB
J
jb38
sentiment_very_satisfiedPlatinum

11:11 PM

Rashid: Many thanks for your update on the situation and pleased to learn that you have now rectified the problem.

link to this comment
jb38's 7,179 posts GB
Friday, 12 July 2013
D
dave gill
12:39 PM

me signal has been very intermittent recently and I keep getting no signal messages, our next door neighbours are having an extension built could that be the cause of the problem?

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dave gill's 1 post GB
D
dawn coulson
9:40 PM
York

our tv's went off this afternoon. it says no video signal. all the street is the same. we are in york yo32 4bu. why is this an when will it be back?

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dawn coulson's 1 post GB
Sunday, 14 July 2013
N
Nancy
11:47 PM
London

Hi there,

I have a Sky box free channels and for the last 3 days 'no signal is being received'. I have reset (all 3 methods) the Digibox but no luck.

Signal check has been performed and the signal for both input is nil (no bare).

What steps should I take now?

Postcode: SE5 8HN

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Nancy's 2 posts GB
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