What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

How to Reset a Sky Digibox when 'No Signal' appears.
Reset method 1 - Delete and Rescan
- Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.
- Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.
- Check cables and connectors are in good order.
- Wait for at least 30 seconds.
- With the card still out of the machine, plug the Digibox back into the mains.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
Reset Method 2 - Reset the LNB
If the above method does not work, the LNB may have a fault.- Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]
On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]
Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu". - Then press [1] to go to the RF output menu.
- Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
- Press [DOWN] and [SELECT] to select Save New Settings.
- Press [SKY].
- Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
- Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
- Press [SKY].
Reset Method 3 - Upgrade the system software
If there are still problems:- Turn the Digibox off at the mains again and remove the viewing card.
- Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
- Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message ââ¬â this will be white text on a black screen. On some boxes this can appear as a half screen.
- Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
- Ignore all the messages, and wait for around a minute.
- Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
- Insert viewing card, wait a few seconds.
- Check 104 for Channel 4 and 105 for five.
All questions
In this section
Sunday, 16 October 2011
J
jb386:32 PM
neil: The lock indicator will be showing that if no satellite signal is being received, as it needs one to lock onto. Have you just coupled this up? or was already working OK and this has just happened?
Whatever the answer, you should carry out a re-set by removing the mains plug, waiting about 15 secs or so, then re-connect it and let the box go through its usual start up procedure.
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KB Aerials Sheffield
8:13 PM
Sheffield
8:13 PM
Sheffield
Thomas - check if the aerial installers who cabled the rest of the block left a coil of cable out side your flat
What I normally do when I do a communal block of flats is to coil the cable up outside any flats where the occupant refuses entry or what is normally the case - totally ignores every effort that I try to communicate
In these circumstances I love it when I have been told by the management agency to clear the block of any sky dishes (as we install a communal one dish serves all system) and turn off the old aerial system - usually find the ignorant little sh1t who has ignored you is now totally desperate to talk to me ! (they can wait a few days/weeks as far as im concerned any how)
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KB's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
G
gustav 9:04 PM
about 3 weeks ago my landlord got a booster for his sky box and also fitted a freesat box would it be posible that the booster is taking signal away from me because i have been having problems with freezing at best and at worst no signal at all?
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KB Aerials Sheffield
10:19 PM
10:19 PM
Gustav - slim possibility but its unlikely - depends if its been installed correctly or not
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Monday, 17 October 2011
K
Kenneth Lea11:23 AM
Solihull
I have two tv sets in my appartment. One is connected to the roof top aerial which is used by everyone in the block and it works fine.
The other set is connected to an indoor aerial and BBC works fairly well but ITV dose not.
A monitor on the set says the signal is strong but has zero quality. Several of my neighbors have the same problem. Any advice would be very welcome. Thank you.
.
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Kenneth's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Kenneth Lea: Indoor aerials are not suitable for reliable Freeview reception.
The best thing to do is to connect your set to the working rooftop aerial.
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Sunday, 23 October 2011
B
Bandar8:43 AM
Thanx mate,
I have one question, what about if I need to use the box in the middle east, I mean ( I do not need to watch the SKY channels, i just would like to use the box to view local channels)
Regards
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Monday, 24 October 2011
Bandar: You would save yourself endless grief if you used a "generic" satellite receiver that is much more suitable and quite inexpensive.
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Tuesday, 25 October 2011
Wednesday, 26 October 2011
Saturday, 29 October 2011
T
Thomas8:42 PM
Thanks KB Aerials Sheffield and jb38!
There is a cable coiled outside of our balcony. I just thought, as there is the dish, which the previous owner as it seems no longer needed, I would just try Freesat.
I will try a Freesat box and then see how it goes.
Thanks, really good website by the way; I got a lot out of it already!
Thomas
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Sunday, 30 October 2011
R
rfgiles6:40 PM
sky + box will not go from red to green I have removed and wiped card with the power off
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J
jb387:22 PM
rfgiles: Re-set the box by removing the mains plug for about 30 seconds or so before re-connecting it, then once it starts to respond to the remote control let it go through the usual finding channels procedure.
It doesn't matter if the card is out or in when doing this.
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Wednesday, 2 November 2011
N
Nedbod12:54 AM
What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?
Simple buy a FREESAT box and save youself a shed load of money !!!!
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I
Isabel Morris2:10 PM
We live in Malta, is it possible to get free to air channels in Malta? and if so can you give me the channel set up frequency?
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Thursday, 3 November 2011
Isabel Morris: Yes, see Eurobird 1 & Astra 1N/2A/2B/2D at 28.2°E - LyngSat .
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Saturday, 5 November 2011
L
Lisa6:53 PM
Devizes
Isabel Morris - buy a Freesat box from England and have your satellite dish set to the same frequency as for Sky. I have one in France and it works fine BUT I have had to have a larger dish than usual installed as it wouldn't work in the rain.
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Lisa's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
S
Shy7:22 PM
i live in gillingham kent and the reception keeps going when the clouds are low, what can i do to remedy this problem
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J
jb389:38 PM
Shy: Without knowledge of your post code nor anything about the aerial system being used its really quite impossible to offer any advice, as some areas around you could be classed as difficult for reception.
Your post code would have enabled your reception possibilities to be checked on, that is as well as whether or not any alternative transmitters are within range.
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Sunday, 6 November 2011
S
seanw5:01 PM
hi been haveing trouble with sky picture,but only on certain channels,keeps loseing signal,message 25,29,30,then comes up,tried unplugging,sometimes works for a little time,tried lnb set-up,same again works for a time,but must stress its not all channels as an example sky one is ok,but bbc 1 is effected,watching sky sports at the moment,fault is also on this channel,but picture is ok but 10 mins ago it was not,to finish sky are fetching a new box/dish on tuesday,what can you suggest i tell the engineer?
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J
jb386:07 PM
seanw: You should check out the signal strength / quality indications seen by pressing "services - 4 - 6", both S/Q should be roughly level at about 75% of the way along, as although the box is possibly faulty what you report is in most cases caused by the dish out of alignment.
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S
seanw6:13 PM
hi,thanks for replying,signal strength is 100,signal quality is 75/80 percent,why are some channel efected but not others?
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J
jb387:15 PM
seanw: Well, I have never seen 100% strength being indicated on a Sky box! still what you have reported doesn't really suggest the dish is the problem, albeit that the quality should always be level or slightly above the strength indicated.
If the engineer is coming on Tuesday there isn't really any point in trying anything else, and you just repeat to the engineer what you have said in your posting as he will carry out his own checks anyway.
It would have been interesting though to know what manufacturers name was printed on the underside of the box. (paper label)
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S
seanw7:35 PM
hi,box is a panasonic,funny thing is when i went to check the box and moved the cable on the back,ie the arieal cable,the screen lost signal,i re tightend the cable and it came back,maybe its as simple as that,but i have checked this before,and i still cannot figure why some channels are effected but not others,signal strength as always been 100,sometimes you can see the quality bar move down to60/65,then back up to 75/80
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Monday, 7 November 2011
seanw: I would, with the box off, remove about 2cm from the end of the satellite input, and then carefully remake the end.
When you reconnect, ensure that all of the outer strands are touching the screw connector and none of them the inner.
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Tuesday, 8 November 2011
T
Tony Wilson5:12 PM
I live in Belvedere in Kent. I had a similar problems with my box recently. I used all the reset methods and I got to say after using method three everything seems a okay so far. I'll monitor the situation.
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Friday, 11 November 2011
E
Edward Wheeler4:59 PM
I have just switched over to channel 5 HD were upon I was told I had the wrong card
[ pick TV is also affected as well as 5 USA] I do not subscribe to sky just using the freeview channels on the Sky HD box what is the problem the machine is saying is it the viewing card can anybody assist?
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Edward Wheeler: Please do "Method 1" at the top of the page.
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Saturday, 12 November 2011
J
joan5:45 PM
Hi
Trying method 3, its been updating now for 35 mins is this normal, power light is red, remote command is red, message is yellow and online is green.
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Monday, 14 November 2011
V
vic 5:28 PM
hi
have a old 75cm dish,at least 20 years old no rust,cable ok but pace sky box showing no signal do i need a new dish or lnb
regards vic
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Tuesday, 15 November 2011
joan: This usually happens because there is no signal being provided to the receiver, which means you have a disconnection or a fault.
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vic : Have you tried all three reset methods at the top of the page?
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Wednesday, 16 November 2011
D
darren10:21 PM
Hi, I've changed from sky to free sat but I keep getting no signal on the screen. If I reboot its fine for a while but no signal returns and I loose most channels. Does anyone have any suggestions?
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Tuesday, 22 November 2011
G
george7:57 PM
Merthyr Tydfil
hi can you help i have a silvercrest freesat box i can recieve sky news and seem to have more channels than my humax box but cannot get five star or five usa thanks
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george's: mapG's Freeview map terrainG's terrain plot wavesG's frequency data G's Freeview Detailed Coverage
Thursday, 24 November 2011
A
Al11:26 PM
Hi,
I know this is a stupid situation, but I am desperate.
I live in on the 5th floor of a block of flats. The manager says there is a dish on the rooftop connected to every flat. Now, I have 3 wires coming out of the living room wall. I have connected each wire to the TV card on my pc but I still dont get any signal/reception at all.
That probably means my flat is not connected. Can there be anything else?
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Saturday, 26 November 2011
T
Tony Richards11:53 AM
Coventry
CV2 5FY
I have had no signal since the second switch off even though I have the early panasonic sky box and satellite dish. I have tried your instructions,I put up a new dish,I put in a later sky box,I tried a new sky card,I bought a new Toshiba led tv, I put in a new cable and I retried your guide at each stage.Sky said it can't happen and my local aerial expert is baffled too. I am the only house in my row affected. Before I go fibre optic I thought I would ask the question;"can you offer a suggestion?"
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Tony's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
M
Miss A6:20 PM
My sky plus won`t switch on the red standby light keeps flickering. I also noticed the LNB is missing on the dish could this be the problem?
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J
jb388:24 PM
Tony Richards: If you are referring to what you have seen regarding analogue switch off's or alterations taking place on Freeview, then there is no connection whatsoever between these events and your problem with Sky reception.
Sky is quite correct in what they say, because nothing will restrict satellite reception provided that the dishes view of the skyline has not been obstructed, as other than that the problem you are experiencing just has to be caused by either defective equipment or that the dish is not aligned properly.
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Sunday, 27 November 2011
I
IQBAL KAUR10:51 AM
my perview not working becasue is windy today. please help.
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Tuesday, 29 November 2011
V
vic 6:20 PM
hi again, thanks for your suggestions tried all 3 methods still no joy. have tried a different box and dish with new cable but still not getting any bars showing on signal test.can you suggest anything else to try
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Friday, 2 December 2011
N
Neil4:30 PM
I have a few channels missing at present which has just happened over the last 2 weeks or so.I have done all 3 types of resetting the box but I still have the few channels missing.On the settings page I have found that signal strength 2 keeps coming and going.On recordings of programmes they play pixilated.Any ideas please.
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J
jb388:00 PM
vic: There is nothing magical about Satellite reception, insomuch that if a dish has a reasonably clear view of a Southern skyline then there is nothing can stop the reception of a satellite signal except a fault with the equipment, or more likely the way its installed, the latter being the suspected reason for your particular problem as its extremely easy to get the alignment wrong, especially with the horizontal plane angle.
On looking at your original posting you mention that you have an old 75cm dish, and as these were not generally used for normal Sky reception I wondered if it has a standard LNB fitted to it?
That said though, the fact that you mentioned that you have tried a new dish as well as a new box still indicates a possible (and continuing) alignment fault as the reason for your problem.
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J
jb388:03 PM
Neil: With any problem that involves reception its not really possible to offer any constructive advice without knowledge of your location. (post code)
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Saturday, 3 December 2011
KB Aerials
6:03 PM
6:03 PM
Vic- if the dish is 20 years old and a 75 cm the likely hood of it pointing at sky at 28.2 east is slim I would imagine its for when sky was analogue and was pointing at 19.2 east
So sounds like you need it realigning - i would suggest swapping the LNB
or a new mini dish
Keith K B Aerials Sheffield
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B
bob8:23 PM
my sky system is telling me that no signal is being recieved (29).Sky have tested and are arranging an engineer call out. we had a freak thunderstorm at midnight last night and nothing worked since than, what is the possible cause?
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J
jb389:02 PM
bob: If the dish hasn't moved during any exceptionally stormy weather, not of course that this would be noticeable to the naked eye, then its likely that high static rain has damaged either the LNB or the Sky boxes tuner.
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Sunday, 4 December 2011
S
Si R10:14 PM
Hello, Do the above 3 examples of reset, remove or delete everything which you have recorded?
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Thursday, 8 December 2011
J
jim3:27 PM
my sky box says no signal and i have done all instructions in method 1 and i am still getting the message saying no signal
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Friday, 9 December 2011
K
karan5:53 PM
Southampton
i did the LNB 2 nd method now the signal is there but almost all freeview are gone as they showing no signal received what to do pls help
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karan's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
P
Patrick6:16 PM
Hi
My Grundig digibox tunes does the 'searching for listings' bit after powering up and then plays the music and goes to channel 998 and plays that channel, shows date, time etc. When I go to channel list it shows all the program listings and then when I select any channel I get a 'no satelite signal' message.
Can you help?
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J
jb387:34 PM
Patrick: I would be inclined to try using "Reset method 3" at the top of the page, but remember to hold the back up button "on the box" (not remote) down whilst you are powering up the box, and keep holding it until you get the "Upgrading system software" message on the screen, only then releasing it.
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Saturday, 10 December 2011
P
Patrick5:04 AM
tried the reset as described, same problem. Message is 'No sattelite signal being received' and its number 28. Also, it is not the dish allignment because I have an octo lnb and the signal is fine on other digibox.
Thanks.
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J
jb388:04 AM
Patrick: Well the only reason I suggested trying that was because you are not experiencing a run of the mill problem, and in situations like that starting afresh sometimes eradicates glitches in the system.
However, now you have tried that the only logical thing to do is try swapping that particular box over with one used in another room, as if it works, which in theory should mean that the previously working one shouldn't!, then that indicates that the LNB outlet port being used has developed a fault, which as you will no doubt realise means the complete block being changed, although if you aren't under contract and can manage it yourself, these can be purchased from various e-bay sources for under £10.00.
Should the LNB outlet be the source of the problem, then in the off chance of it making a difference you could try resetting that particular section of the LNB, (method 2) although I have my doubts if it will make any difference, but there is nothing to lose by trying it!
Finally, if though on the other hand the Grundig box still doesn't work in the other position either, then its time for it to be replaced, as you will have exhausted the test procedures.
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K
Kevin Lambert6:28 PM
I have a Panasonic TU BS D50 satellite box.
I also have the latest Sky viewing card even though i don't subscribe and just watch the free channels.
Lately i've been getting the message "There is a technical fault with this channel ,please try later".It affects certain channels only.
'Vintage TV','Horror','Movies4men' and others.
None of the main channels are affected.
The only way to get these back is to unscrew the dish lead connector on the rear and re insert it.
After a day or so they go again.I get a good three quarters signal on strength and quality.
The lead is properly cut and adjusted and no part of the uter coil is touching the inner.
I'm suspecting the socket clapmps, which hold the center part of the lead is'nt tight enough or weakened.
Is this common?
Any help appreciated.
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Monday, 12 December 2011
S
Steve8:20 PM
Hi, I am setting up sky for the freeview channels only with my sky HD + box and I get the message "no satellite signal". However, on a neighbours box it works perfectly. I have tried all three processes and nothing has happened!! Any ideas?
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Tuesday, 13 December 2011
S
stacy4:25 PM
hi i have no signal on my sky telly or on my telly in any of my bedrooms which have freeview
eh44dj my ariel is in the loft
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Thursday, 15 December 2011
J
john6:54 PM
Newcastle Upon Tyne
Hi,thanks for your reply have solved our problem the sky aerial cable connection that comes into the house had come apart from my extension cable that goes up into my bedroom my wife when putting the xmas tree up accidently pulled the connection apart.
cheers thanks.
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john's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
Sunday, 18 December 2011
M
marie fender10:43 PM
my tv in the bed room is saying no signal i have looked at every thing and the tv tells me that there is no phone line is the phone somthing to do with the sky box and would this make the problem of the box not to work
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Monday, 19 December 2011
D
don evetts10:00 AM
marie fender: Hi Marie, the no phone line will not stop your sky box from working, the phone line is only used with the installers menue, when connected it decides which area your card recieves for your local programs. If you have more than one box swap them over and see if the other box works. If both fail check the cable input to the box, the F connecter is the worst type made they can come loose when you change or just move the box a little. Sky boxes often fail due to power supply failure due to poor ventilation and give the no signal report. If the box will not work in a different place it's cheaper to replace it than repair it, try ebay for a used box there are loads of them there qiute cheap. Good luck hope this helps.
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T
Tony6:53 PM
My freeview channels work but I get no signal on sky channels. Have tried the reset procedures but still get same meessage error 29
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pete Clare7:42 PM
my hitachi sat box sometimes shows the symbols L or d in its viewing panel but there is no reference to it in the handbook, the only way to clear it is to unplug the box, surely there is a reason and cause for these symbols?
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Tuesday, 20 December 2011
Tony: If the reset procedures don't work, then you will have no actual signal.
This could be because the dish has moved, the LNB has failed, the cables are damaged or the box is faulty.
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pete Clare: I'm not really sure what you mean by a "viewing panel" and why they cause a problem with viewing.
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Thursday, 22 December 2011
M
Mike9:15 AM
I used to have sky multiroom but ended this about a year ago. i still have my SKy plus downstairs with full subscrption and a normal sky box upstairs. Up until a couple of months ago all of the 'free to air' channels were available upstairs but lately the recption has started to go funny on some normal channels like BBC1. Can I do anything about this?
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J
jb383:50 PM
Mike: If reception is affected in any other room then its either caused by the box itself having developed a fault, or its connected to a problem with the multi- outlet LNB or dish alignment.
To check the latter, press "services" then 4 -6 and observe the signal strength / quality, which should be roughly the same at about 75% level, if not, or one is radically different from the other, then the dish requires slight re-alignment.
If though the signal readings are OK, then disconnect the box from the mains for a few minutes before powering it up again and letting it go through the usual "searching for listings" procedure.
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K
Keir4:20 PM
Glasgow
I have BT vision box and recive freeview channels including Sky soprts 1 and 2 and ESPN I have had no problems with this until the weekend, I am not receiving signal on sky channels yet everything else is ok. Is this due to work on transmitter.
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Keir's: mapK's Freeview map terrainK's terrain plot wavesK's frequency data K's Freeview Detailed Coverage
Friday, 23 December 2011
A
ay11:08 AM
Wyn Davies: Thanks very very much. i am very delighted. switching off from the plug and on really worked for me.
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Mike1:20 PM
Warrington
Thanks for your help jb38. Ive tried all of the reset methods above and your tips but not working. The signal strength is mainly ok. If I adjust the LNB will this affect my already fine picture I get on my main box?
If my 2nd sky box in my bedroom is faulty I have looked at purchasing a freesat box. Can this be plugged straight into the sky dish feed without re-alingment?
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Mike's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage
J
jb385:04 PM
Mike: As far as your Freesat question is concerned nothing requires to be altered, as both systems are totally compatible with each other as far as the dish is concerned.
I would suggest though that albeit a bother to do, but you should temporarily try the upstairs box in the downstairs position to see if the problem follows it, because if you say that the signal strength / quality appears to be OK then its the only way of determining whether the intermittent problem is being caused by the box, or alternatively by the upstairs connection to the dish, or even the LNB port being used on it.
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Tuesday, 27 December 2011
S
Steve2:19 PM
I have the latest sky + HD box and have 2 other tv's in other rooms but not sky multiroom. I also use a surge protector where my cables are plugged into.I removed the cables from the surge protector to put them all in a "cable tidy" then fastened them back into the surge protector and the main tv is ok but when i turn on the other 2 tv's ( one in bedroom, one in dining room )all i get is message saying " no signal " and i cant get anything from either of them.
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T
tracy11:26 PM
can any 1 help i have just moved my bedroom around the sky freeview was working fine now i have lost itv channel 4 and five never had a problem in 4 years with this thanks
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Wednesday, 28 December 2011
J
jb387:51 AM
Steve: Assuming that the two other TV's are being used to view Sky via your Sky+ boxes RF1(or 2) output, although this shouldn't really be necessary as nothing should have changed, but go into the Sky boxes set up menu (0-0-1-select in one smooth operation) and make sure the RF output channel is still set to whatever it was before, as what you have reported suggests that it possibly isn't, this happening when you disconnected the box from the mains.
This said though taking it that you haven't accidentally left the co-ax cable from the Sky+ box unconnected, but there isn't really any connection between your cable tidying up exercise and not being able to receive on the other TV's except by the possibility of one of the aforementioned reasons applying, unless the boxes RF modulator has failed. (not unheard of!)
By the way, if you have forgotten which RF channel was being used by the Sky boxes modulator just carry out a re-scan on one of the TV's whilst its on "analogue" and it will pick it up, then do likewise on the second set, if you experience interference on the TV's you will need to set the Sky boxes modulator to another channel and set the TV's to this, or just re-scan the TV's again to pick it up.
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sky went off both our tvs and done all what they surjested and still nothing.We wish we had not left virgin!!!!!
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Thursday, 29 December 2011
J
jb388:14 AM
steve: When you went into the section of the Sky boxes set up menu referred to did you see "RF output" mentioned on the list? because on re-reading your posting I see you mention that its the "latest" Sky+ boxes you have, and if its a DRX595 model then they do not have RF modulators fitted to them.
To be able to use the RF feed through to TV's in other rooms you would require to purchase a separate RF modulator, this connected into the Sky boxes scart socket, devices such as this sold by Maplin.
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J
jb388:21 AM
Steve: Meant to add the link for the device mentioned.
Programmable Universal Modulator : Video Switches : Maplin Electronics
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Sunday, 1 January 2012
K
Kevin Lambert12:01 PM
Am i the only one here who thinks Sky's service is pretty disgusting.
I origionaly had a Panasonic TU-DSB30 box when i started my subscrition.This worked great until around 2005 when it started missing channels or havingto go through CH5 to get to BBC2.I found out this was a Panasonic box fault and fitted a Panafilter which cured that but on using the reboot suggested at the time made the box lose neary all stations or state 'no signal being recieved'.This box i now have with a cooling fan and panafilter fitted but it's useless andat my expense.
I then decided to go for a Panasonic TU-DSB50 to replace it with (used one, as i love the sound and picture quality plus speedy system) as this was always highly praised.It started off fine but now i keep losing certain channels....... (BBC2,Movies4men,Horror,PickTV, Sonytv amongst others).I have tried most things suggestedby the many sites NONE have cured the issues.
I bought a secong Panasonic TU-DSB50 ,this one is EVEN WORSE.
What gives?
Freeview is far more consistent.
If it IS the manufatcurer of the boxes how can they justify this poor effort?
Panasonic are a very good brand (or so i thought).
Maybe i should upgrade the basic cable i had when it was installed.
The signal rating is very good,about three quarters for both signals.
Any help appreciated otherwise i'll give up using Sky's system altogether it's too much stress and agro.The reciever box relibailty is appaling too.
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Ian3:37 PM
I am having problems with my Sky multiroom second box. It was having the signal interrupted so I was losing recordings. I have been through all 3 of the procedures above(twice) and have now lost BBC1/2, ITV, Ch4/5 thogh the rest of the Sky channels seem fine. Any assistance would be most gratefully received.
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Monday, 2 January 2012
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Andy5:25 PM
Have cabled up the spare 4th LNB socket to a working satellite receiver and am getting "No signal 29" error. The other 3 LNB sockets all work fine, do I need to reset something or change any settings on the Sky system to get the 4th LNB socket to provide a signal, thanks?
Andy
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jb388:10 PM
Andy: Taking it that you have verified that the sat box you are using on that outlet is OK, then I would unscrew each "F" connector in turn and check to make sure that a single strand of the braiding hasn't shorted onto the inner lead, or if you have an ohms checker just try that across the plug making sure that the meter is set to its lowest ohms range or you might get a false reading. (nothing should be indicated)
Admittedly the No4 outlet on the LNB could possibly be faulty, but its extremely unusual for this to happen.
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Tuesday, 3 January 2012
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Neil Morgan11:58 PM
My Sky + box does not want to record any BBC channels. Every time I try to record a BBC program all I get is FAILED no signal. Even though when I go on to that channel it works. can anybody help?
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Wednesday, 4 January 2012
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arnie11:45 AM
one more thing to look for no signal. with twin hd cable water leaking inside outer cable running down to digibox connector. the cable rubbing on the roof in the high winds
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jb384:35 PM
Neil Morgan: Try swapping the two rear "F" connectors over to see if you can still receive BBC OK by doing that.
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Thursday, 5 January 2012
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Richard4:14 PM
Hi got this problem with my grinding digibox. I don't pay for sky anymore and just been enjoying the free view channels. This morning I have no signal showing when I put on sky . Have followed all the procedures with no joy. Done a system health check and comes up with input1 and input2 4www-wwwA system health check w9HF.
Can anyone help with this one,
Many thanks in advance.
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sharealam4:51 PM
richard have you tried taking the sky box plug out and repluging it?that brings the channels back.
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Michelle9:22 PM
Hi havin problems with 2nd digibox upstair.sayin no signal so gone on services then on signal the input strenght,quailty are empty.what is it.downstair is workin sound.so please would u know.
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Friday, 6 January 2012
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Shaun R6:26 PM
Ok so I get the message on my screen saying 'No satelite signal being received', or just stays stuck on "Searching for listings, please wait' - I have an Amstrad Sky+ box. We also have another box exactly the same and a HD box in the living room, both are working fine.
Ive tried all the above 3 methods, plus have swapped the cables around at the back (the white ones from the dish) and still isnt working.
What can I do?
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Danny W7:52 PM
I have Sky multimroom with 1 HD box and 1 Sky plus Box. Since the storms which havn't been that bad for me (Herts) I have lost all signal on input 1 for both boxes.
I have powered off the LNB and done a LNB reset, but no difference. I haven't yet reset the digibox given both are effected.
Could I have a damaged dish or LNB. Nothing is visually damaged
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jb388:31 PM
Danny W: Its extremely unlikely that anything had changed except for the possibility that your dish (or LNB fixing) has been very slightly knocked out of alignment, and a difference that's so slight that no-one, even an engineer, could possibly notice on looking at the dish.
Just to exclude the possibility of any surge having done a mischief to your box (unlikely as it is) swap the "F" inputs plugs over and see if input No1 starts working again, albeit No2 possibly wont!
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Danny W8:39 PM
jb38
Thanks for the quick responce
Do you mean the two plugs at the rear of the HD box. If so I have done this and still Input 1 is down and input 2 is OK.
therefore assumimng you are correct in the alignment being knock out, I take it I need an engineer to re-align the dish/LNB?
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Saturday, 7 January 2012
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jb3812:04 AM
Danny W: Unfortunately no, as that would then indicate that the box No1 input was defective, that is "if" you checked that No2 input did have an operational signal on it which vanished when it was changed over to No1's input.
I would be inclined to reset the box again.
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jb389:43 AM
Danny W: Just to further clarify, to test the inputs on both your boxes go into the boxes signal strength check screen where both No1 & No2 input strength bars are shown, then on the boxes dish input No2 try each of the two connections from the dish in turn, if one indicates OK but the other doesn't then that particular port on the LNB is defective (or connection to) so mark the lead to identify it.
If however both leads from the dish indicate OK (which they should) on No2 input but show no signal on the signal check screen when connected to No1 input, then its the box at fault.
Its just on re-reading your posting I am not quite sure if the storm referred to was of an electrical nature (lightning) or just blustery, but should the former be applicable then high static rain can occasionally cause damage to LNB's and also some types of mast head amplifiers used on analogue or Freeview systems.
What makes me a bit suspicious that some other factor might possibly be applying is that Sky boxes tuner inputs aren't damaged that easily.
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Allan7:18 PM
need help just phoned sky as my sky+ hd box has just decided to stop receiving any signal at first i was getting the number 10 in the little box that the message came up in and then it changed to 25 i followed what sky had to say which made my box worse as i was receiving some channels but then i received none after i followed what was said to me over the phone i explained that to them and they gave me a number to call for a 3rd party and i did but was answered by an automated service saying that the offices were closed how can i rectify the problem i have without a service engineer?
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jb388:37 PM
Allan: What model of Sky+ HD box do you have? as there is two types in use so look at the plate on its underside, but I would suggest that you unplug it from the power supply for a few minutes before powering it up again and letting it go through the usual procedure of searching for listings, that is if Sky hasn't advised you to do that already.
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Friday, 13 January 2012
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Dave Blackshaw2:04 PM
Hi,
Just stopped paying for sky & we have a sky+HD box(Samsung model). have connected a Freesat box to my sat dish along with the sky box, but we are getting the no signal message for the sky box, the freesat box works fine. There are 4 connections on the LNB & we have connected 1 twin cable for the freesat box & 1 twin cable for the sky box can you offer any advice on how to get the sky box to receive a signal please.
Thanks.
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jb385:00 PM
Dave Blackshaw: If that is all you have done then it sounds suspiciously like one of the "F" connector plugs is shorting as what you have done should have worked.
The only thing I did think about was if you are positive that all four leads are actually coupled into the quad block?, although a quick way to verify this is, "if" your Freesat (PVR?) is working OK leave it on the signal strength check screen and remove its two "F" connectors, then transfer the two from the Sky box into the Freesat PVR, if there's a fault on one of the dish leads then only one of the two signal strength bars will indicate, so if you observe the strength bar as you remove them again that will indicate which one requires checking, i.e: the one that doesn't show any difference on the bar when its removed.
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Jason6:05 PM
Hi I have a Sky +HD install and cannot recieve some channels... mainly the misic channels, when I try to record them I get 'Failed Technical Fault'. When I try to watch them I get 'No Satellite Signal is being recived'
I have checked all cable connections, and the signal levels, they are all fine on working channels, but when I select a music channel I loose Input 1 signal & quality.
I spoke to sky yesterday and they said it was a dish allignment problem, so I have re-alligned the dish today with a sat meter and it's still the same. I did notice that the LNB has a twistable setting, do you know what this should be and do you have any suggestions on how to resolve.
Many thanks
Jason
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jb389:17 PM
Jason: That setting you refer to is called "Skew" and should be initially set to position 3, or if its not marked with numbers then looking directly onto the block from the rear it should be turned clockwise approx 35 degrees or so and then trimmed either way from this position whilst observing any changes in signal quality, this viewed via the boxes signal check screen.
The type of problem you mention might require the box to be reset using what's known as a "planner rebuild" this accessed from the hidden menu, but have a check on the LNB skew setting first.
If you require further assistance please state the model of box you have.
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Jason9:35 PM
Thanks jb38, I will check the skew tomorrow, although the quality levels are about 80%, if I do the planner rebuild will I lose my recordings?
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