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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.

Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".

  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].

Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.

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Wednesday, 6 June 2012
9:23 PM

briantist - if you say sky, then sky it is!!!

Moving Sky to my new home was a nightmare

web is full of sk's glory.

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jimmy's 1 post GB flag
Thursday, 7 June 2012
6:19 PM


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ALEXANDER's 1 post PL flag
Monday, 11 June 2012
L Spinks
1:23 PM

My Postcode is CO16 8US

I have freeview only, one digibox and the other tv has freeview in built. All winter I have all channels, but every summer around May I tend to loose channels which include Film 4 Yesterday and all Music channels. I have had a new aerial installed about 3 years ago but thought this would not happen once the digital switchover happened. Can you help me?? I have re scanned etc which makes no differnce.

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L Spinks's 1 post GB flag
L's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
Dave Lindsay

1:47 PM

L Spinks: The reason is because the Commercial multiplexes from Sudbury are on low power and have been since switchover. They will go up to full power on 27th of this month when a retune will be required to restore them.

The wait has been necessary in order for the perminant frequencies to become available as they are used by transmitters in Kent until they switch to digital on 27th.

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Dave Lindsay's 5,724 posts GB flag
Adam B

1:56 PM

L Spinks:

The reason you get problems starting each year in May is possibly due to the large trees near you coming into leaf. If one of these trees is directly between you and the transmitter this could be the cause. However, as Dave Lindsay says, once the power is increased, this should be much less of an issue.

Hope this helps,

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Adam B's 91 posts GB flag
Adam's: mapA's Freeview map terrainA's terrain plot wavesA's frequency data A's Freeview Detailed Coverage
Tuesday, 12 June 2012
sheila artingstall
11:09 AM

Hi i have managed to tune my pace digibox manually and i now receive sky do i lock the signal so that my oystervision satellite dish locks on autoatically

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sheila artingstall's 1 post GB flag
Saturday, 16 June 2012
Les Morgan
5:30 PM

Hope you can help . Have Ross Satellite system S 5010. Temp install first & received some channels 60% strength 25% quality.Permanent install roof line dish have sat finder tweeked many times strength varies 50/60% but no quality. Have lat /long/lnb skew info etc

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Les Morgan's 1 post GB flag
Les's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
Les Nicol

6:30 PM

Les - This is very much a budget receiver/system from B&Q, Homebase etc. It's badly designed with inaccuracies in the dish assembly compoments, which can lead to setup and configuration issues if its a DIY install.

That I can remember the receiver itself has no SCART output - rather a composite video L.R. and audio outputs only, (with a SCART adapter for TV if needed). So no automatic switching of TV when the receiver is switched on.

Sorry to be so negative here, but I think you will have some difficulty in getting a satisfactory result with your system, unless you can draw on some others who have managed to overcome product design issues.

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Les Nicol's 991 posts GB flag
Saturday, 23 June 2012
7:51 PM
Sowerby Bridge

Thank you so much for the information regarding the satellite signal, I tried all three and the third one, update your system worked. Fantastic really appreciate it, after months I now have tv back,

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Taz's 1 post GB flag
Taz's: mapT's Freeview map terrainT's terrain plot wavesT's frequency data T's Freeview Detailed Coverage
Thursday, 28 June 2012
Lesley Devlin
1:54 PM

Every time we have rain we loose all channels . ThInking of moving to sky

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Lesley Devlin's 1 post GB flag
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